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Blockchain.com complaint: 9 WEEKS OF ABSOLUTE MISTREATMENT AND FRUSTRATION

Open 135 views Crypto / DeFi / Blockchain

Filed 20 Sep 2022 by gaylec

I had bitcoin deposited into Blockchain July 19 29 when I tried to transfer those funds to my bank.. From that time on Blockchain Agents gave me incorrect information; had me buy and then sell EUROS; buy US $’S, buy Bitcoin again, sell Euros, sell US, sell Bitcoin and then buy and sell again and again; go into Developers details on my computer. take screenshots of those details and send them to support. It took almost 2 weeks for them to verify me; sent my file to their :Compliance Team who froze my acct. for a week; sent me over 117 emails from 21 DIFFERENT agents, each one asking the same questions for which I gave the same responses andor sent the same documentation. I was finally able to rescue my funds by transferring my bitcoin to another company who accepted the deposit, transferred it into CDN dollars and sent it to my bank – IN THREE MINUTES!! For 9 weeks they led me around and around; had me crying in utter confusion, feeling dispirited, helpless and totally overwhelmed along with fears I was not going to get my funds. They have not offered me one penny refund on all the times I bought and sold nor any sort of stipend for the misery they put me through – let alone an apology (unless you count the Agent’s constant stream of I’m sorry for your problem in their emails .My message to others: THEIR AGENTS DID NOT LISTEN; THEY DID NOT READ MY EMAILS; THEY WERE CONDESCENDING AND RUDE AT TIMES; EACH TIME THEY HAD ME TRY SOMETHING DIFFERENT, at my cost, AND IT DID NOT WORK, I RECEIVED NOT ONE APOLOGY!!! I do have proof of all of this – copies of all the emails both sent and received BUT there are what could amount to 200 or more pages.

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