Binance complaint: Unable to access my funds

Name: Unable to access my funds
Item: Binance
Author: Andrew

Open 4 Apr 2021 179 views Crypto / DeFi / Blockchain

File your Binance complaint How does Complain.biz work?

Filed 4 Apr 2021 by Andrew

I lost my phone 2 months ago, I have a replacement phone and new number, I have tried now for weeks to get binance to change my number so I can recieve 2 stage authentication to access my funds, this has not been resolved.
Binance are still sending authentication codes to my old phone number….how can this be resolved quickly, its now been 6 weeks

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Binance
Filed: 4 Apr 2021
Desired resolution: Change my phone number
Problem: Cannot update phone number to access funds
About: exchange account
Dealing with it for: 6 weeks

Progress

Filed
Company notified
Company replied
Resolved

4 Apr 2021 Complaint filed and published
4 Apr 2021 Message from Bizzy: we notified Binance about this complaint.

See all 1,092 Binance complaints

Discussion

0 comments

No comments yet. Been through something similar with Binance? Start the discussion above.

More Binance complaints

View all 1,092

Terrible customer service and chat platform

Since February 19th this year I have been chasing up SEVERAL times to get my account re-activated. I have provided…

8 Apr 2021

$8000 disappeared from future trading

Hi, I was shocked to see my $8000 has been deducted from my account. I watched futures trading videos and…

4 Apr 2021

Cash deposit expired

Deposited £102 into my account on April 2nd and the money has gone from my account but says expired on…

4 Apr 2021

Wronged by Binance too?
Make it sting!

Launch complaint