My complaint:
On 120521, I was trading the USDT GYEN pair. In the middle of the trade, the Binance team suspended the operation, directly interfering in the negotiation, when the price was around 1.43. When the suspension ended, the start price at the relaunch of the trade was around 80.00, a variation of 5,970.15%. My invested capital of U $ 3,031.50, became U $ 88,50. I assume all the risks of the cryptocurrency market, be it of high volatility or the risk of bad currencies, but I do not accept the risk of catastrophic external interference from the Binance team. They claimed that they did this to protect customers from high volatility, but whoever was there took the risk, and this action harmed those who acted with caution and discernment at the time of trading. When Binance suspended the trade, it could only have done so if it guaranteed that it would be the same values at the reopening. I feel cheated and unruly. I assume all my mistakes when I make them, but I cannot be held responsible for the wrong decision of the Binance team.
Suggested solution:
I understand that Binance should show character and respect for its customers, assuming their mistakes, and refund me, whether in BNB, or any other currency. It is a negligible value for the largest exchange in the world, but very significant for me.
