Binance complaint: Binance app not working

I am customer with Binance. I received an email today 210521 which is not ideal as I asked to be contacted by sms and according to the policy sms are sent to warn you of margin. I was following my transaction and had to retrieve a couple of times a transaction because it kept coming as error, I was trying to add more money and rectify my my margin ratio before my margin reached 60% and wasn’t able to do it . I then attempted to access my account again to rectify the situation. But I was totally locked out. I could not access Then later on I received a message that my transaction entered liquidation process. This is the very last message received from Binance. I then watched in horror as BTC dropped. The Binance site was in complete chaos and I had zero ability to save my two Binance futures accounts. Binance then purposely locked me out from my account, I was not able to add funds, or partially reduce my positions. your actions on this evening were totally inappropriate. Normally I would just accept the loss, but in this case, I feel the inadequacy of the Binance system to keep operating means that effectively Binance has robbed me of my funds. I therefore respectfully ask for a recalculation and the correct refund. Kindest regards, Harol Almeida