Binance complaint: Billed although said transaction couldn’t be completed

Name: Billed although said transaction couldn't be completed
Item: Binance
Author: Iwan

Open 8 May 2021 160 views Crypto / DeFi / Blockchain

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Filed 8 May 2021 by Iwan

Tried to deposit 500 and did not work 4 times, said that the deposit wasn’t going through and to try again later. I then checked my wallet and there was £2000 in my account which caused me to go over my overdraft, although I only wanted to deposit 500 and the website saying the transaction didn’t go through. This caused a fee as well as transaction fees.

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Case details

Status: Open
Company: Binance
Filed: 8 May 2021
Desired resolution: Fix issue of deposits failed and to try again later as well as refund transaction fees.
Problem: Failed deposits still charged four times
About: card deposit
At stake: £2,000

Progress

Filed
Company notified
Company replied
Resolved

8 May 2021 Complaint filed and published
8 May 2021 Message from Bizzy: we notified Binance about this complaint.

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