My complaint:
Today is September 9th 2023 called in to make my payment around 1:47. He asked me did he want me to use his card on file, I told him this is not to be on file. This is the second time I have to go through this I make my payments just like I supposed to. They asked me every time do I want this to be kept on file and my response is no I do not want this on file her name is Kardishs,the last time that I made my payment. James is the person that I talk to. He said he will remove it, this is the second time I have to go through this for them not to have this card on file it’s for my purpose.
Suggested solution:
I'm sorry but this is the second time I have to go through this with her because it has happened again I asked every time not to have this on file I think she should be fired
