Bestway Rent to Own complaint: Store Manager hung up on me while I was speaking to him

Good afternoon, I contacted a rental service located in Madison, TN. I spoke with the store manager to inform him that I would be making my past due payment on 01/12/2024. I understood that I am a few days late on my rental payment but planned to bring my account current on the specified date.

The store manager told me that I would owe two payments, which I acknowledged. However, he proceeded to comment that I would be digging myself into a hole I can’t get out of. I found this response unprofessional and requested to speak with another manager, only to be informed that he was the store manager. I expressed my dissatisfaction with the way he was speaking to me. He then yelled over the phone that he would be sending a truck to pick up my children’s furniture and hung up.

When I called back, the same manager answered. I asked to speak with another employee, but he insisted the response would be the same and eventually put the phone down. On calling again, I spoke with another employee and explained the situation. I asked for the store manager’s name and was given the same name. I informed the employee that I would be filing a complaint and requested that the manager should no longer communicate with me due to his poor customer service and rude behavior.