Best Western complaint: Bed Bugs

I recently stayed at your Barboursville WV location on 2 separate occasions. The first time I was very impressed the room was super nice and clean but was woke up at 5am being bit by bed bugs. I took pictures and showed the front desk and chose to leave right then. He was very apologetic and said his manager would call and refund me my money. This took almost a week to happen and I was told the problem was being addressed. So after a power outage we decided to give them another chance.. this time the room wasn’t even ready at check in then it smelled terrible, had mold in the bathroom and burn holes in the blankets. I checked the bed and couldn’t see anything so we decided to stay. We went out to the pool and apparently it was recently painted I’m guessing because the steps were EXTREMELY slick with no warning sign. I stepped on the first step and slid nearly hitting my head on the ledge but definitely hit my side and beat myself up pretty badly. At 115am again I was awoken by bed bug bites. In total I killed 8 and took pictures but had no choice but to stay this time because I didn’t have a vehicle with me. At checkout I showed the receptionist the video and pictures of the bed bugs and again was told it would be addressed and was only offered a discount. Room 117 and 145 absolutely have bedbugs and nothing is being done. People pay good money to stay here only to carry home bed bugs with them. Your Barboursville location definitely needs some help, I personally will never go back.