Benihana complaint?

Do you have a dispute or a bad customer experience with Benihana? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Benihana handles guest feedback through the contact page on its website, which has two routes: the Submit Feedback button for feedback on a visit, and a contact form for the Friends with Benefits rewards program, gift cards and other topics. Benihana does not publish a guest relations phone number or email address, so for a reservation or something during a visit, call the restaurant itself, listed on the Benihana locations page. Have the restaurant, the date and time, and the receipt or order number ready.

Hibachi dinner charged wrong? Raise it here too, and we push it out to Benihana by email, social media and printed letters.

To reach the Benihana corporate office, use Submit Feedback on the Benihana contact page and say plainly that you want the corporate office to see the complaint as well as the restaurant. The corporate office is in Aventura, Florida, and Benihana has been owned since 2024 by The ONE Group Hospitality, which also owns STK and Kona Grill. Benihana runs most of its restaurants itself, while a small number are franchised. Give the restaurant, the date and time, the reservation or check number and what you want: a refund, a credit or a gift card.

Group booking or birthday dinner the corporate office should hear about? Take it through our complaint process: our trained AI opens a case and stays on the case with you, advising what to send and when to push again.

For a missing Friends with Benefits birthday reward, points that did not post after a visit or an account you cannot log into, use the rewards option on the contact form on the Benihana contact page. Give the email on your member account, the restaurant, the date and the receipt or check number, and add a screenshot of your rewards balance.

Keep the receipts until the points or the reward appear in your account, so you can show exactly which visits are missing.

For a Benihana meal or to-go order that was wrong, incomplete or not what you paid for, raise it with the restaurant while you are there or as soon as you can, and send the details through Submit Feedback on the Benihana contact page: the restaurant, the date and time, the order or check number, photos and what you want back. If you ordered through a separate delivery app, raise it in that app too, because that app took your payment. Gift card problems go through the gift card option on the contact form.

Charged for food you sent back? Write it up with us: we help you put the complaint together in minutes, with the order, the photos and the charges in one place.

Nothing has been reported about Benihana here yet. Our research shows what typically goes wrong at teppanyaki and hibachi restaurant chains: long waits even with a reservation, birthday and group bookings that go differently from what was agreed, gratuity added to large-party bills, to-go and delivery orders missing items, and rewards, birthday offers or gift cards that do not apply.

Group bill or birthday booking not what you agreed? Be the first to report it: your case opens the record for the next Benihana diner booking the same kind of night out.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Benihana through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Benihana can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.