My complaint:
Last June 25th I lost my VDSL connection at 1505 Baseline Road, Ottawa. I called my internet provider Teksavvy who then called Bell Canada to look at my connection. Two days later a technician arrived and after several hours fount the problem. The Bell connection wires for my apartment had been cut. The connection wires were housed for the whole building in a wooden box around 2 feet wide by 4 feet high by 6 inches deep with no discernable lock, just a hasp. The technician fixed the problem within half an hour and I got a key lock for the hasp. Later the property manager informed me that the box is under control of Bell. We cannot lock access to their equipment. The lock is still there with the key in the office. Problem is the superintendent leaves after 5 pm during the week and the office is locked on the weekends. That will not fix the problem.
Suggested solution:
We discussed the problem and the Bell technician said that some condominium buildings had a room with a keypad lock exclusively for VDSL cable connections or that at least the wooden box at 1505 Baseline should be replaced by a metal cover with a keypad lock that only the Bell VDSL technicians know the combination. That would eliminate the superintendent as the Bell techs can gain entry to 1505 Baseline, entering only the owner's apartment and the basement using the owner's fob. There will be no delay with the superintendent and Bell locks and unlocks the VDSL box using Bell's combination keypad. Please resolve this issue as it has been almost 6 months and I am sure there are some complaints from other condo owners at 1505 Baseline, Ottawa. Thank you.
