BC Transit complaint: Bus timing

The bus number 410- Richmond- Brighouse station, Bus stop 52230. This bus is never ever on time, it is never on schedule time not in the morning never in the evening. I have to take this bus 6 days in a week for work, i have no other choice but to wait for this bus. If the bus time shows 9:17 the bus is coming up at the stop on 9:30 or 9:35. It is never on time. I have been taking this bus since january and i swear on god that i have never got this bus at it’s scheduled time. It is always late 10-15 minutes is the usual and if not wait half an hour for this bus. I kindly want you guys to please look into this or do something about this. I hope you will get this complaint and work on the issue.
P.S. i am writing this complaint while in the 410 bus that was 11 minutes late than the scheduled time and now i am going to be late to work.
Thank u