My complaint:
Arrived on Saturday, had RESERVED a KING SIZE bed was told none were AVAILABLE??? was then told told we offered a double? I told the girl I would not fit in a double, she lauhghed and said she meant a double Queen, I sss as I’d ok, she then said she needed first to check the room as it STINK pretty. Ad the day before? She left then came back and said the room isn’t really that bad. We went with her to take a look, the room smelled like cat piss, she then told me how pets are not allowed??she said she could deodorize it some more, we were tired, upset etc figured we could possibly tolerate? Then I needed to use the toilet, well it still contained the shitty contents of possibly the last tenant? Then noticed the shower head was broken and a towel wrapped around the connection so it didn’t spray all over? A wall light continued to flicker all night on the wall as well. The TV REMOTE was useless a mirror on the wall looked like it was neglected for months. I asked if a refund would be extended , the hourly stated “ oh come on, I only make $9 an hour” this didn’t concern me she possibly wanted more tattoo monies, lol. Not sure she was the best representative, I asked to speak to management was told no one available next day same response. I was formerly a charter bus driver and had never Had this experience ROOM 117 in Muncie Indiana. WHATS YOUR RESPONSE TO THUS NIGHTMARE EXPERIENCE ?
Suggested solution:
Refund a portion of the bill!
If not ALL….
