Autodoc complaint: Wrong parts delivered and no refund nor replacement

Complaint from Stephen999 reported on 18 May 2023 about Autodoc

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My complaint:

I ordered HR spacer sets. One of which was delivered, the other was an exhaust manifold. I tried the online chat eight times but this seems to be broken. I called them and they asked for all the details of the parts with pictures. Then no response day after day depsite asking for the part to be sent. No offer of a refund or replacement. I will now take legal action to recover my money.

Suggested solution:

Refund or replacement sent out with compensation.

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