Aspen Dental complaint: Insurance issue
Filed 19 Mar 2024 by Michael
My wife and I have Blue Cross Blue Shield dental insurance. We checked that Aspen dental was in network and she went and had a crown repaired. There was some urgency about this because the crown fell out the day before we had to leave town. She gave them her card and the ‘office manager’ said there was a problem entering the insurance information. My wife paid the full amount and was assured they would process the claim. When we got back to town I called my agent and he checked with BCBS and no claim had been submitted and he reed that Aspen are in the network. I have called Aspen at least 6 times to get the claim submitted. NO ONE answers the phone at ANY TIME. I have left messages and NO ONE has called me back. The customer service is DISGRACEFUL!!!
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