Complaint: Refusal to refund my ticket due Corona

on 06 March 2020 about ASAP Tickets in category Travel

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Complaint resolved
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My complaint:

I was going to a conference to Marrakesh.
Today, 03052020, I wake up to find an email cancelling the conference.
Immediately, I wrote the travel agent which booked my flight.
I also contacted the insurance company.
After telling me I did not have to cancel my flight, they wrote to inform me I would lose $700 worth of penalties and be refunded $126 or maybe nothing.
I do not think this is fair because I insured the trip. Further, I did not choose not to travel.
The conference organizers did, at the request of their ministry of health which prevented large gatherings, due to the Corona virus scare.
I explained this. I sent the email informing me the conference was cancelled.
Nothing did. I have the emails indicating I would only receive what is left after penalties are levied. Practically, nearly nothing.
Please help me: I cannot all my money: It is not my fault I cannot travel.

3.7 3 votes
Justified complaint?

Suggested solution:

This company simply has to refund me the full price of my fare; they do not have the right to keep my money: I did not cause the Corona virus. I did not choose to cancel the conference.
This was not a vacation: I was going to a conference. I can no longer travel if the conference is cancelled due to the Corona virus threat.

Message from Robin from Complain.biz

1 month ago - Complaint is solved by ASAP Tickets

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Allan Njoroge
Allan Njoroge (@guest_1422)
4 months ago

ASAP is a total scam.They also refusing to refund my $4,700 after British Airways refunded them the money at 100%.

El Embalzado
El Embalzado (@guest_1989)
2 months ago
Reply to  Allan Njoroge

where you able to get your moneyy??

Emelia
Emelia (@guest_2083)
1 month ago
Reply to  Allan Njoroge

I have the same problem. I am so upset with Asap ticket $250 penalty each ticket make sit $750 in my part. They cancelled the flight then why did we pay for it? The agent said I it is the airlines penalty but no Delta paid back full in price then he said it is asap’s penalty because I did not have the travel care pass but I did not cancel the flight! They are beyond frustrating. What should we do?

Karla eggart
Karla eggart (@guest_2281)
1 month ago
Reply to  Allan Njoroge

Same for me, I got 5 tickets Miami to Rome on June and NOTHING,they just do not answer any call or emails

Jannen_16
Jannen_16 (@guest_2282)
1 month ago
Reply to  Allan Njoroge

Same here, I am trying to get the refund for our return flight that we didn’t use. Airline already sent then the money for my refund since June 2020 but until now its nowhere to find.
If you guys will be fillimg lawsuit for this company I will be in. We worked hard for the money we paid them but ghosting us and ignoring us were not acceptable. No way I will get ticket to this company again.

Kenneth Schumacher
Kenneth Schumacher (@ks74913)
4 months ago

Never got my refund on 3 tickets for manila. Cancelled 03-12-20 due to covid

El Embalzado
El Embalzado (@guest_1987)
2 months ago

I am dealing with the same thing, were you able to get your refund tho. I kept on calling them, but I get passed to different agents all the time.

Sunshine
Sunshine (@guest_2044)
2 months ago
Reply to  El Embalzado

Me too, they wont give me my money, back and charging me 400 dollars

Nataliya
Nataliya (@guest_1514)
4 months ago

They look like scam. They promised refund my money, just after I will pay them $200 ahed!

Divan
Divan (@guest_1541)
4 months ago

I have been fighting with them for over 4 months to get my refund and I’ve been told so many stories the course and to socks everything about the company sucks they should definite have the license to operate out of the United States of America

Jim
Jim (@guest_1587)
4 months ago
Reply to  Divan

I am also in the process of trying to get my money back from ASAP! They are wanting to keep at least $600-$700.00 which is a $300-$350.00 per ticket penality! I also paid $338.00 for the “travel insurance” policy which turned out to be worthless! So, COVID caused all of this and the United Airlines flight never left the ground! This makes ASAP want me to spend $1,000.00 with them and NEVER went to the damn airport when the world closed down! BS if you ask me! We should form a Class Action Lawsuit against them! I am so angry!… Read more »

Aelh
Aelh (@guest_1667)
3 months ago
Reply to  Jim

what’s the best thing to do now this people they play very well on us, I’m struggling to get my refund since March 2020 until now

Christine
Christine (@christin)
1 month ago
Reply to  Aelh

File complaints with Dept of Transportation, FTC, Channel 7,
FBI.org

Bonjour
Bonjour (@guest_2217)
1 month ago
Reply to  Christine

did it work?

Emmanuel
Emmanuel (@guest_1931)
3 months ago
Reply to  Jim

I will join you. They play around with people too much. $250. Processing fee no way. Our situation was effected by the corona virus.

Sophie Winter
Sophie Winter (@guest_1944)
2 months ago
Reply to  Jim

Had the same problem with them with flights from US- Germany
I think we should certainly team up!

D cooper
D cooper (@guest_2075)
1 month ago
Reply to  Sophie Winter

Me too. Took me 3 months to get my refund after delta sent the refund to ASAP within 2 days. I’ll never use them again

Jannen_16
Jannen_16 (@guest_2284)
1 month ago
Reply to  D cooper

Did you finally get your full refund?

El Embalzado
El Embalzado (@guest_1988)
2 months ago
Reply to  Jim

Did you guys do a lawsuit? Im planning on filling one if ever they didn’t give my money back. I have been arguing with them for the past couple of weeks and the travel agent who assisted me ghosted me and they keep on telling me that they won’t know how long it takes for me to get my refund back. Like its bullshit, they should know, since they are the ones processing it.

Sunshine
Sunshine (@guest_2045)
2 months ago
Reply to  El Embalzado

Yes can we do a lawsuit? They ghosted me too and keep passing me to another agent

D cooper
D cooper (@guest_2076)
1 month ago
Reply to  Sunshine

Me too I think lawsuit is best idea. Stop taking advantage of people

Christine
Christine (@christin)
1 month ago
Reply to  El Embalzado

I will join

Mae
Mae (@guest_2264)
1 month ago
Reply to  Jim

I am running to the same issue. I bought flights to Manila, PH. Eva Airlines cancels. I reached out to ASAP ticketing, and they sent me an email confirmation that I am getting my refund. Now they are saying I have to pay $250 each ticket for my refund which doesn’t make sense because I bought the $198 protection plans that states I do not need to pay for these fees. How can I reach out to you to help out with the Lawsuit? I reached out to Capitol One too for a dispute so that is still pending. Were… Read more »

Christine Hsu
Christine Hsu (@christin)
1 month ago
Reply to  Divan

ITN/ASAP Tickets is a Global SCAM organization. Employees trained to FOOL & SCAM customer. They have an EXCUSE not to refund you Money. WORST travel agency!!! They impose high penalties CHARGED $320 for cancel flight (per ticket) to even Consider giving you your money back, But did not provide Full Refund. ITN/ASAP Tickets Are doing against the Federal Mandate intentally committing FRAUD. By telling Lie to my credit company stated “The ticket was REFUNDED” Big Lie!! Since March 2020, Where is my missing money???? They do not have right to keep my money. or maybe Nothing. Big Nightmare! Do not… Read more »

Marie
Marie (@guest_1780)
3 months ago

Yeap.. They’re not willing to help you.. I. Kept calling my supposed agent..about the refund ticket coz of this pandemic.. Their were people called me back..explained with no sense at all. Last person I talked to. I dont know..it might be working in call center in cebu.. Philippines.. Saying I have to pay $ 250 for processing fee before they can reimburse me.. What a ridiculous explanation.. I kept on explaining to him..but no use.. If I paid the $ 250 I have to wait for 5 month that was the policy of the DELTA AIRLINES.. he said.. He insist… Read more »

El Embalzado
El Embalzado (@guest_1990)
2 months ago
Reply to  Marie

I am dealing with the same thing! I booked a ticket to Davao and they keep on telling me different time frames on when I will be able to get the ticket refund. The travel agency who assisted, ghosted me. I wish their company get shut down.

Pratik Mehta
Pratik Mehta (@guest_1838)
3 months ago

They have also refused to reschedule my grandma’s ticket. We scheduled a round trip ticket for her. She travelled to India, and flights were cancelled due to COVID-19. We called weeks before in March for the April return flight to hold onto our return ticket so that we may reschedule when flight’s are open again. Now that flights are open, we want to reschedule the PAID return ticket and they are charging an outrageously expensive, no show fee, penalty fee, amongst another ridiculous fee, which is equivalent to the cost of double the ticket. They keep forwarding me to one… Read more »

Pratik Mehta
Pratik Mehta (@guest_1839)
3 months ago
Reply to  Pratik Mehta

When we called in March for a reissue they provided us an ITN number for the ticket to use on their website, however this ITN number now has no value, and the website has no location to type in the ITN number. Everything has vanished. THIS IS FRAUD.

Pratik Mehta
Pratik Mehta (@guest_1840)
3 months ago
Reply to  Pratik Mehta

I have decided to never buy a ticket again from ASAP Tickets, I would much rather buy a ticket from a reputable company such as TripAdvisor, Expedia, etc.

Pratik Mehta
Pratik Mehta (@guest_1841)
3 months ago
Reply to  Pratik Mehta

and I am also definitively boycotting Air India

Emmanuel
Emmanuel (@guest_1930)
3 months ago
Reply to  Pratik Mehta

I think we should report them cos going the same thing.

Norma Hernandez
Norma Hernandez (@guest_1999)
2 months ago

Im in the same situation too my flight got canceled July 29,2020 from Tirana Albania to Dallas Texas because of the coronavirus. I was supposed to fly back to Dallas after seeing my husband and my flight got canceled. I’ve try numerous times to contact them and the agent that helped me get the ticket from the beginning keeps giving me the run arounds. I had to purchase a new ticket back to Dallas or not I would have been stuck in Albania for God knows how long. The agent promised me that if anything happened (cancellations or other mishaps)… Read more »

D cooper
D cooper (@guest_2077)
1 month ago

I want to also be part of it

Salvador Esplago
Salvador Esplago (@guest_2004)
2 months ago

I bought a ticket from this travelling company for my son one way trip from philippine but because of this pandemic the flight was cancelled. Its very sad because i dont get any refund. Never buy again from this travelling company.

Jannen_16
Jannen_16 (@guest_2283)
1 month ago

Try to call the airline if they are the one who cancelled the flight and if they issued refund to your ticket.

Kari
Kari (@guest_2011)
2 months ago

I have been working to get my ASAP refund since March. They are stalling as much as they can. I have decided to just keep pressing the issue until it’s resolved. I urge you to do the same.

Omar
Omar (@guest_2040)
2 months ago
Reply to  Kari

Did you get your money back? If so how did you do it?

Ty

AM Holbrock
AM Holbrock (@guest_2065)
2 months ago
Reply to  Omar

I just got off the phone with Dime-O at ASAP. Each person loses $250 plus the travel Insurance–$350–which no one used when Delta canceled the June flights. I was told in May that the travel insurance people would be charged $100 less but that is no longer true and according to Dime-o the % of refund changes daily.. It is 78-79% now. I was initially told in May that the $300 per ticket retained would be refunded too if Delta did not charge cancellation fees. Since they canceled the flight, The US Dept. of Transportation states refund is in full.… Read more »

AM Holbrock
AM Holbrock (@guest_2066)
2 months ago
Reply to  AM Holbrock

Also, the time is up to 6 months to get refund starting from the date they send me a refund form with the correct info on it–not the date I called them or day Delta cancelled the flight.

Distressed traveler
Distressed traveler (@guest_2073)
2 months ago
Reply to  Kari

I too have had zero luck in trying to get my refund! I also had bought insurance and have also been bounced around to different handlers. I understand COVID has made things difficult. However, this is beyond belief I too am ready to pursue legal action!

Theresa
Theresa (@guest_2244)
1 month ago

I’m having the same BS given to me and they are trying to charge me extra for an exchange of tickets. There are two agents in the US Ohio area and they thought it was funny to give me a fake number to a supervisor. I’m furious. I. Trying to reach someone in this company that speaks English and who can look into these matters

carmella chapman
carmella chapman (@carmyusa)
25 days ago

Delta refunded them 100% the ticket because of COVID and they want to withold $182 per ticket some BS about 3rd party crap, is anyone starting a law suite against these people?

maria
maria (@guest_2411)
7 days ago

The ASAP tickets company will keep 250$ from each international ticket and after a year They have decided to inform me that. I am so upset to this corrupted company

Andrea Feliciano
Andrea Feliciano (@guest_2434)
1 day ago

We’re having the same problem with ASAP tickets this company is a joke. We bought the tickets last February until now we’re still fighting for a refund. We called delta airlines and there is no flight for us. And ASAP ticket still ignores our complaint.