Complaint: Refusal to refund my ticket due Corona

on 06 March 2020 about ASAP Tickets in category Travel

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I was going to a conference to Marrakesh.
Today, 03052020, I wake up to find an email cancelling the conference.
Immediately, I wrote the travel agent which booked my flight.
I also contacted the insurance company.
After telling me I did not have to cancel my flight, they wrote to inform me I would lose $700 worth of penalties and be refunded $126 or maybe nothing.
I do not think this is fair because I insured the trip. Further, I did not choose not to travel.
The conference organizers did, at the request of their ministry of health which prevented large gatherings, due to the Corona virus scare.
I explained this. I sent the email informing me the conference was cancelled.
Nothing did. I have the emails indicating I would only receive what is left after penalties are levied. Practically, nearly nothing.
Please help me: I cannot all my money: It is not my fault I cannot travel.

3.7 3 votes
Justified complaint?

Suggested solution:

This company simply has to refund me the full price of my fare; they do not have the right to keep my money: I did not cause the Corona virus. I did not choose to cancel the conference.
This was not a vacation: I was going to a conference. I can no longer travel if the conference is cancelled due to the Corona virus threat.

Message from Bizzy from Complain.biz

1 year ago - Complaint is solved by ASAP Tickets

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Allan Njoroge
Allan Njoroge (@guest_1422)
1 year ago

ASAP is a total scam.They also refusing to refund my $4,700 after British Airways refunded them the money at 100%.

El Embalzado
El Embalzado (@guest_1989)
1 year ago
Reply to  Allan Njoroge

where you able to get your moneyy??

Emelia
Emelia (@guest_2083)
1 year ago
Reply to  Allan Njoroge

I have the same problem. I am so upset with Asap ticket $250 penalty each ticket make sit $750 in my part. They cancelled the flight then why did we pay for it? The agent said I it is the airlines penalty but no Delta paid back full in price then he said it is asap’s penalty because I did not have the travel care pass but I did not cancel the flight! They are beyond frustrating. What should we do?

Mama
Mama (@guest_3403)
4 months ago
Reply to  Emelia

I think we should come to gather and sue them because you are not the only one they did this they also did the same thing to me after the airline canceled the flight l paid $2278 for the tickets they took almost $800 panelty

Bel Jones
Bel Jones (@guest_3674)
3 months ago
Reply to  Mama

Please count on my i think i just lost almost a 1000 is 3 weeks they canceled my flight and still dont hear from them. I am so scared i got scammed. my email

Karla eggart
Karla eggart (@guest_2281)
11 months ago
Reply to  Allan Njoroge

Same for me, I got 5 tickets Miami to Rome on June and NOTHING,they just do not answer any call or emails

Jannen_16
Jannen_16 (@guest_2282)
11 months ago
Reply to  Allan Njoroge

Same here, I am trying to get the refund for our return flight that we didn’t use. Airline already sent then the money for my refund since June 2020 but until now its nowhere to find.
If you guys will be fillimg lawsuit for this company I will be in. We worked hard for the money we paid them but ghosting us and ignoring us were not acceptable. No way I will get ticket to this company again.

Bel Jones
Bel Jones (@guest_3675)
3 months ago
Reply to  Jannen_16

if they are in USA we can call consumer protection. they said the company is in USA but all the agent seems to be far away

Kenneth Schumacher
Kenneth Schumacher (@ks74913)
1 year ago

Never got my refund on 3 tickets for manila. Cancelled 03-12-20 due to covid

El Embalzado
El Embalzado (@guest_1987)
1 year ago

I am dealing with the same thing, were you able to get your refund tho. I kept on calling them, but I get passed to different agents all the time.

Sunshine
Sunshine (@guest_2044)
1 year ago
Reply to  El Embalzado

Me too, they wont give me my money, back and charging me 400 dollars

Nataliya
Nataliya (@guest_1514)
1 year ago

They look like scam. They promised refund my money, just after I will pay them $200 ahed!

Divan
Divan (@guest_1541)
1 year ago

I have been fighting with them for over 4 months to get my refund and I’ve been told so many stories the course and to socks everything about the company sucks they should definite have the license to operate out of the United States of America

Jim
Jim (@guest_1587)
1 year ago
Reply to  Divan

I am also in the process of trying to get my money back from ASAP! They are wanting to keep at least $600-$700.00 which is a $300-$350.00 per ticket penality! I also paid $338.00 for the “travel insurance” policy which turned out to be worthless! So, COVID caused all of this and the United Airlines flight never left the ground! This makes ASAP want me to spend $1,000.00 with them and NEVER went to the damn airport when the world closed down! BS if you ask me! We should form a Class Action Lawsuit against them! I am so angry!… Read more »

Aelh
Aelh (@guest_1667)
1 year ago
Reply to  Jim

what’s the best thing to do now this people they play very well on us, I’m struggling to get my refund since March 2020 until now

Christine
Christine (@christin)
1 year ago
Reply to  Aelh

File complaints with Dept of Transportation, FTC, Channel 7,
FBI.org

Bonjour
Bonjour (@guest_2217)
1 year ago
Reply to  Christine

did it work?

Emmanuel
Emmanuel (@guest_1931)
1 year ago
Reply to  Jim

I will join you. They play around with people too much. $250. Processing fee no way. Our situation was effected by the corona virus.

Sophie Winter
Sophie Winter (@guest_1944)
1 year ago
Reply to  Jim

Had the same problem with them with flights from US- Germany
I think we should certainly team up!

D cooper
D cooper (@guest_2075)
1 year ago
Reply to  Sophie Winter

Me too. Took me 3 months to get my refund after delta sent the refund to ASAP within 2 days. I’ll never use them again

Jannen_16
Jannen_16 (@guest_2284)
11 months ago
Reply to  D cooper

Did you finally get your full refund?

El Embalzado
El Embalzado (@guest_1988)
1 year ago
Reply to  Jim

Did you guys do a lawsuit? Im planning on filling one if ever they didn’t give my money back. I have been arguing with them for the past couple of weeks and the travel agent who assisted me ghosted me and they keep on telling me that they won’t know how long it takes for me to get my refund back. Like its bullshit, they should know, since they are the ones processing it.

Sunshine
Sunshine (@guest_2045)
1 year ago
Reply to  El Embalzado

Yes can we do a lawsuit? They ghosted me too and keep passing me to another agent

D cooper
D cooper (@guest_2076)
1 year ago
Reply to  Sunshine

Me too I think lawsuit is best idea. Stop taking advantage of people

Christine
Christine (@christin)
1 year ago
Reply to  El Embalzado

I will join

CDC
CDC (@guest_4029)
1 month ago
Reply to  El Embalzado

I want to sue them if they don’t give my refund after fighting for it for two years now .

Mae
Mae (@guest_2264)
11 months ago
Reply to  Jim

I am running to the same issue. I bought flights to Manila, PH. Eva Airlines cancels. I reached out to ASAP ticketing, and they sent me an email confirmation that I am getting my refund. Now they are saying I have to pay $250 each ticket for my refund which doesn’t make sense because I bought the $198 protection plans that states I do not need to pay for these fees. How can I reach out to you to help out with the Lawsuit? I reached out to Capitol One too for a dispute so that is still pending. Were… Read more »

Melissa
Melissa (@guest_2726)
8 months ago
Reply to  Jim

Did you credit card company refund you everything completely?
t charge two different times with ASAP and one credit card company ASAP has not rebilled but on the other one ASAP did rebill so i opened the dispute again.

Christine Hsu
Christine Hsu (@christin)
1 year ago
Reply to  Divan

ITN/ASAP Tickets is a Global SCAM organization. Employees trained to FOOL & SCAM customer. They have an EXCUSE not to refund you Money. WORST travel agency!!! They impose high penalties CHARGED $320 for cancel flight (per ticket) to even Consider giving you your money back, But did not provide Full Refund. ITN/ASAP Tickets Are doing against the Federal Mandate intentally committing FRAUD. By telling Lie to my credit company stated “The ticket was REFUNDED” Big Lie!! Since March 2020, Where is my missing money???? They do not have right to keep my money. or maybe Nothing. Big Nightmare! Do not… Read more »

Mike o
Mike o (@guest_2448)
10 months ago
Reply to  Christine Hsu

Waited 7 months and still havent gotten my refund yet. Thinking of filing a lawsuit.

Marie
Marie (@guest_1780)
1 year ago

Yeap.. They’re not willing to help you.. I. Kept calling my supposed agent..about the refund ticket coz of this pandemic.. Their were people called me back..explained with no sense at all. Last person I talked to. I dont know..it might be working in call center in cebu.. Philippines.. Saying I have to pay $ 250 for processing fee before they can reimburse me.. What a ridiculous explanation.. I kept on explaining to him..but no use.. If I paid the $ 250 I have to wait for 5 month that was the policy of the DELTA AIRLINES.. he said.. He insist… Read more »

El Embalzado
El Embalzado (@guest_1990)
1 year ago
Reply to  Marie

I am dealing with the same thing! I booked a ticket to Davao and they keep on telling me different time frames on when I will be able to get the ticket refund. The travel agency who assisted, ghosted me. I wish their company get shut down.

Pratik Mehta
Pratik Mehta (@guest_1838)
1 year ago

They have also refused to reschedule my grandma’s ticket. We scheduled a round trip ticket for her. She travelled to India, and flights were cancelled due to COVID-19. We called weeks before in March for the April return flight to hold onto our return ticket so that we may reschedule when flight’s are open again. Now that flights are open, we want to reschedule the PAID return ticket and they are charging an outrageously expensive, no show fee, penalty fee, amongst another ridiculous fee, which is equivalent to the cost of double the ticket. They keep forwarding me to one… Read more »

Pratik Mehta
Pratik Mehta (@guest_1839)
1 year ago
Reply to  Pratik Mehta

When we called in March for a reissue they provided us an ITN number for the ticket to use on their website, however this ITN number now has no value, and the website has no location to type in the ITN number. Everything has vanished. THIS IS FRAUD.

Pratik Mehta
Pratik Mehta (@guest_1840)
1 year ago
Reply to  Pratik Mehta

I have decided to never buy a ticket again from ASAP Tickets, I would much rather buy a ticket from a reputable company such as TripAdvisor, Expedia, etc.

Pratik Mehta
Pratik Mehta (@guest_1841)
1 year ago
Reply to  Pratik Mehta

and I am also definitively boycotting Air India

Emmanuel
Emmanuel (@guest_1930)
1 year ago
Reply to  Pratik Mehta

I think we should report them cos going the same thing.

Norma Hernandez
Norma Hernandez (@guest_1999)
1 year ago

Im in the same situation too my flight got canceled July 29,2020 from Tirana Albania to Dallas Texas because of the coronavirus. I was supposed to fly back to Dallas after seeing my husband and my flight got canceled. I’ve try numerous times to contact them and the agent that helped me get the ticket from the beginning keeps giving me the run arounds. I had to purchase a new ticket back to Dallas or not I would have been stuck in Albania for God knows how long. The agent promised me that if anything happened (cancellations or other mishaps)… Read more »

D cooper
D cooper (@guest_2077)
1 year ago

I want to also be part of it

Salvador Esplago
Salvador Esplago (@guest_2004)
1 year ago

I bought a ticket from this travelling company for my son one way trip from philippine but because of this pandemic the flight was cancelled. Its very sad because i dont get any refund. Never buy again from this travelling company.

Jannen_16
Jannen_16 (@guest_2283)
11 months ago

Try to call the airline if they are the one who cancelled the flight and if they issued refund to your ticket.

Kari
Kari (@guest_2011)
1 year ago

I have been working to get my ASAP refund since March. They are stalling as much as they can. I have decided to just keep pressing the issue until it’s resolved. I urge you to do the same.

Omar
Omar (@guest_2040)
1 year ago
Reply to  Kari

Did you get your money back? If so how did you do it?

Ty

AM Holbrock
AM Holbrock (@guest_2065)
1 year ago
Reply to  Omar

I just got off the phone with Dime-O at ASAP. Each person loses $250 plus the travel Insurance–$350–which no one used when Delta canceled the June flights. I was told in May that the travel insurance people would be charged $100 less but that is no longer true and according to Dime-o the % of refund changes daily.. It is 78-79% now. I was initially told in May that the $300 per ticket retained would be refunded too if Delta did not charge cancellation fees. Since they canceled the flight, The US Dept. of Transportation states refund is in full.… Read more »

AM Holbrock
AM Holbrock (@guest_2066)
1 year ago
Reply to  AM Holbrock

Also, the time is up to 6 months to get refund starting from the date they send me a refund form with the correct info on it–not the date I called them or day Delta cancelled the flight.

Distressed traveler
Distressed traveler (@guest_2073)
1 year ago
Reply to  Kari

I too have had zero luck in trying to get my refund! I also had bought insurance and have also been bounced around to different handlers. I understand COVID has made things difficult. However, this is beyond belief I too am ready to pursue legal action!

Theresa
Theresa (@guest_2244)
1 year ago

I’m having the same BS given to me and they are trying to charge me extra for an exchange of tickets. There are two agents in the US Ohio area and they thought it was funny to give me a fake number to a supervisor. I’m furious. I. Trying to reach someone in this company that speaks English and who can look into these matters

carmella chapman
carmella chapman (@carmyusa)
11 months ago

Delta refunded them 100% the ticket because of COVID and they want to withold $182 per ticket some BS about 3rd party crap, is anyone starting a law suite against these people?

maria
maria (@guest_2411)
10 months ago

The ASAP tickets company will keep 250$ from each international ticket and after a year They have decided to inform me that. I am so upset to this corrupted company

Andrea Feliciano
Andrea Feliciano (@guest_2434)
10 months ago

We’re having the same problem with ASAP tickets this company is a joke. We bought the tickets last February until now we’re still fighting for a refund. We called delta airlines and there is no flight for us. And ASAP ticket still ignores our complaint.

Cici
Cici (@guest_2555)
9 months ago

Yes ASAP they are a big piece of S I bought tickets from them last year to travel to Turkish in April then Covid-19 started and they close down I asked him for a refund it has been taking me months to get it back then finally I get an email saying that my money is there and I can use it for a future use so now I want to use it to go to Turkish this year and they’re giving me a hard time I’ve been with this for three days they know how to take your money… Read more »

almie hamby
almie hamby (@guest_2585)
9 months ago

They did the same thing to me i bought total of 6 tickets 4 adults 1 kid and 1 infant and they charge me $250 for each ticket for the processing fee even for the infant whick i only paid $110 and they end up taking $1,350 from my refund money even though i paid for travel protection plan. At first they said my ticket are non-refundable and im only eligible for rebook flight which is i have to pay almost 3k more just to rebook thats why i went to united airlines website and request a refund with them… Read more »

Nanah
Nanah (@guest_2886)
6 months ago

I booked a flight to Florida. Flights had an issue and they were canceled. Had to book a different flight to come back. The airline sent me an email confirming my refund has been sent to the agency back in Feb 2021 until now, It April ASAP they have never refunded me my money. go to file a lawsuit against this agency Orville and ASAP for not refunding me my money yet the airline has refunded my money already

Mama
Mama (@guest_3404)
4 months ago
Reply to  Nanah

Please l am in they did the same thing to me to please let’s join hand the do this these people have been taking a lot of people money

Dan Ryan
Dan Ryan (@guest_3584)
3 months ago
Reply to  Mama

ASAP booked tickets for my whole family of 5. I later found out that there was lock down in Taiwan where our connecting flight was on the way to the Philippines. They knew there was a lockdown since May of 2020, but booked the tickets anyway. We have spent days on phone trying to find out what’s going on. The answer is not to just complain, but take some kind of action. please let people know if that has happened and continue to contact FBI and dept. of Transportation. That is not my area of expertise, but there must be… Read more »

Grace Cabato
Grace Cabato (@guest_3742)
2 months ago

ASAP also owes me over $2000 dollars . They kept on transferred me from one agent to another. I have spoken to 10 agents promising to resolve the issue. After almost 2 years no one has contacted me to resolve the issue.

Christian
Christian (@guest_3844)
2 months ago
Reply to  Grace Cabato

Asap me doit aussi près de 2000 dollars. La seule option c’est une plainte collective. Je pensais être seul dans ce cas. Le problème semble être plus grave que je le pensais.

MICHAEL FIGUEROA
MICHAEL FIGUEROA (@guest_4044)
1 month ago

On 5/5 I booked a ticket with ASAP # NM71QL for $2514.85 with forcing extra cost per agent, his fee, including full coverage flight insurance for full refund (IF) I the customer cancels, but that was not the case here. Unfortunately after 2 days my booking was cancelled by both airlines DL and PAL due to whatever.. Knowingly the agent knew of these cancellations, I confronted ASAP several times. It was a broad band announcement. Due to my overseas family having medical issues, this was an urgent matter and the agent knew that. No travel services were provided by ASAP,… Read more »

Emukhor
Emukhor (@guest_4106)
1 month ago

lets sue them ASAP

George Cartagena
George Cartagena (@guest_4152)
18 days ago

Let’s contact 7 on your side!