ASAP Tickets complaint: Refusal to refund my ticket due Corona
Filed 6 Mar 2020 by YvetteN
I was going to a conference to Marrakesh.
Today, 03052020, I wake up to find an email cancelling the conference.
Immediately, I wrote the travel agent which booked my flight.
I also contacted the insurance company.
After telling me I did not have to cancel my flight, they wrote to inform me I would lose $700 worth of penalties and be refunded $126 or maybe nothing.
I do not think this is fair because I insured the trip. Further, I did not choose not to travel.
The conference organizers did, at the request of their ministry of health which prevented large gatherings, due to the Corona virus scare.
I explained this. I sent the email informing me the conference was cancelled.
Nothing did. I have the emails indicating I would only receive what is left after penalties are levied. Practically, nearly nothing.
Please help me: I cannot all my money: It is not my fault I cannot travel.
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Discussion
68 comments
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Allan Njoroge
ASAP is a total scam.They also refusing to refund my $4,700 after British Airways refunded them the money at 100%.
24 Reply
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Kenneth Schumacher
Never got my refund on 3 tickets for manila. Cancelled 03-12-20 due to covid
6 Reply
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Nataliya
They look like scam. They promised refund my money, just after I will pay them $200 ahed!
3 Reply
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Divan
I have been fighting with them for over 4 months to get my refund and I've been told so many stories the course and to socks everything about the company sucks they should definite have the license to operate out of the United States of America
2 Reply
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Jim
I am also in the process of trying to get my money back from ASAP! They are wanting to keep at least $600-$700.00 which is a $300-$350.00 per ticket penality! I also paid $338.00 for the "travel insurance" policy which turned out to be worthless! So, COVID caused all of this and the United Airlines flight never left the ground! This makes ASAP want me to spend $1,000.00 with them and NEVER went to the damn airport when the world closed down! BS if you ask me! We should form a Class Action Lawsuit against them! I am so angry! Been going on since back in March!! I filed a dispute with Capitol One credit card people and pray for help from them. It is the mill now! Respond if we can work together!
12 Reply
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Aelh
what’s the best thing to do now this people they play very well on us, I’m struggling to get my refund since March 2020 until now
1 Reply
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Marie
Yeap.. They're not willing to help you.. I. Kept calling my supposed agent..about the refund ticket coz of this pandemic.. Their were people called me back..explained with no sense at all. Last person I talked to. I dont know..it might be working in call center in cebu.. Philippines.. Saying I have to pay $ 250 for processing fee before they can reimburse me.. What a ridiculous explanation.. I kept on explaining to him..but no use.. If I paid the $ 250 I have to wait for 5 month that was the policy of the DELTA AIRLINES.. he said.. He insist that I have to talk to his supervisor..
This ASAP should be reported.3 Reply
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Pratik Mehta
They have also refused to reschedule my grandma's ticket. We scheduled a round trip ticket for her. She travelled to India, and flights were cancelled due to COVID-19. We called weeks before in March for the April return flight to hold onto our return ticket so that we may reschedule when flight's are open again. Now that flights are open, we want to reschedule the PAID return ticket and they are charging an outrageously expensive, no show fee, penalty fee, amongst another ridiculous fee, which is equivalent to the cost of double the ticket. They keep forwarding me to one agent named Zinger who keeps saying the same thing, that Air India is charging this penalty and that fee and this fee. Now we are calling Air India, have been disconnected once and are now, calling again. All we want is a new ticket from the ticket WE HAD PAID FOR so my grandmother can return.
1 Reply
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Pratik Mehta
When we called in March for a reissue they provided us an ITN number for the ticket to use on their website, however this ITN number now has no value, and the website has no location to type in the ITN number. Everything has vanished. THIS IS FRAUD.
3 Reply
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Pratik Mehta
I have decided to never buy a ticket again from ASAP Tickets, I would much rather buy a ticket from a reputable company such as TripAdvisor, Expedia, etc.
4 Reply
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Emmanuel
I will join you. They play around with people too much. $250. Processing fee no way. Our situation was effected by the corona virus.
5 Reply
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Sophie Winter
Had the same problem with them with flights from US- Germany
I think we should certainly team up!3 Reply
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El Embalzado
I am dealing with the same thing, were you able to get your refund tho. I kept on calling them, but I get passed to different agents all the time.
6 Reply
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El Embalzado
Did you guys do a lawsuit? Im planning on filling one if ever they didn't give my money back. I have been arguing with them for the past couple of weeks and the travel agent who assisted me ghosted me and they keep on telling me that they won't know how long it takes for me to get my refund back. Like its bullshit, they should know, since they are the ones processing it.
6 Reply
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El Embalzado
I am dealing with the same thing! I booked a ticket to Davao and they keep on telling me different time frames on when I will be able to get the ticket refund. The travel agency who assisted, ghosted me. I wish their company get shut down.
2 Reply
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Norma Hernandez
Im in the same situation too my flight got canceled July 29,2020 from Tirana Albania to Dallas Texas because of the coronavirus. I was supposed to fly back to Dallas after seeing my husband and my flight got canceled. I’ve try numerous times to contact them and the agent that helped me get the ticket from the beginning keeps giving me the run arounds. I had to purchase a new ticket back to Dallas or not I would have been stuck in Albania for God knows how long. The agent promised me that if anything happened (cancellations or other mishaps) I would get a refund on my ticket that’s why I went on ahead and purchased the tickets from the beginning. She lied to me! All I want what is fair my money back! Please let me know if anyone is suing this company. I want to be part of it.
1 Reply
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Salvador Esplago
I bought a ticket from this travelling company for my son one way trip from philippine but because of this pandemic the flight was cancelled. Its very sad because i dont get any refund. Never buy again from this travelling company.
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Kari
I have been working to get my ASAP refund since March. They are stalling as much as they can. I have decided to just keep pressing the issue until it's resolved. I urge you to do the same.
1 Reply
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AM Holbrock
I just got off the phone with Dime-O at ASAP. Each person loses $250 plus the travel Insurance--$350--which no one used when Delta canceled the June flights. I was told in May that the travel insurance people would be charged $100 less but that is no longer true and according to Dime-o the % of refund changes daily.. It is 78-79% now. I was initially told in May that the $300 per ticket retained would be refunded too if Delta did not charge cancellation fees. Since they canceled the flight, The US Dept. of Transportation states refund is in full. July 26, 2020 Delta sent me a notice they refunded back in full for the tickets to ASAP--which is the same as ITN--. I then called back and asked for a full refund. I have been passed around since then--the first two agents Rick (bought tix from) and Bronco and now to Dime O that was a different worker in a different part of the company now being used for refunds due to Rick and Bronco no longer available.
I do not believe that I should have to fight for a full refund. The company did not book hotels, side trips, sight seeing, etc. I only used them for tickets.
What does the U.S. Dept. of Transportation state now???? They are a U.S. based company.
U.S. Dept. of Transportation, Aviation Consumer Protection, Refunds, https://www.transportation.gov/individuals/aviation-consumer-protection/refunds (March 4, 2020) (“Am I Entitled to a Refund? When the airline is at fault: Passengers are often entitled to a refund of the ticket price and associated fees when the airline is at fault. . . . Cancelled Flight – A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to be rebooked on a new flight on that airline.
Delta returned the full tix cost to ASAP--they are withholding $250 per tix plus the full travel insurance- $99.99 per person. -
AM Holbrock
Also, the time is up to 6 months to get refund starting from the date they send me a refund form with the correct info on it--not the date I called them or day Delta cancelled the flight.
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Distressed traveler
I too have had zero luck in trying to get my refund! I also had bought insurance and have also been bounced around to different handlers. I understand COVID has made things difficult. However, this is beyond belief I too am ready to pursue legal action!
1 Reply
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D cooper
Me too. Took me 3 months to get my refund after delta sent the refund to ASAP within 2 days. I’ll never use them again
3 Reply
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Emelia
I have the same problem. I am so upset with Asap ticket $250 penalty each ticket make sit $750 in my part. They cancelled the flight then why did we pay for it? The agent said I it is the airlines penalty but no Delta paid back full in price then he said it is asap’s penalty because I did not have the travel care pass but I did not cancel the flight! They are beyond frustrating. What should we do?
7 Reply
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Christine Hsu
ITN/ASAP Tickets is a Global SCAM organization. Employees trained to
FOOL & SCAM customer.
They have an EXCUSE not to refund you
Money. WORST travel agency!!!
They impose high penalties CHARGED
$320 for cancel flight (per ticket) to even
Consider giving you your money back,
But did not provide Full Refund.ITN/ASAP Tickets Are doing against the
Federal Mandate intentally committing
FRAUD. By telling Lie to my credit company stated "The ticket was REFUNDED'' Big Lie!! Since March 2020,
Where is my missing money???? They do not have right to keep my money.
or maybe Nothing. Big Nightmare!
Do not buy ticket here! stay Away!3 Reply
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Theresa
I'm having the same BS given to me and they are trying to charge me extra for an exchange of tickets. There are two agents in the US Ohio area and they thought it was funny to give me a fake number to a supervisor. I'm furious. I. Trying to reach someone in this company that speaks English and who can look into these matters
2 Reply
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Mae
I am running to the same issue. I bought flights to Manila, PH. Eva Airlines cancels. I reached out to ASAP ticketing, and they sent me an email confirmation that I am getting my refund. Now they are saying I have to pay $250 each ticket for my refund which doesn't make sense because I bought the $198 protection plans that states I do not need to pay for these fees. How can I reach out to you to help out with the Lawsuit? I reached out to Capitol One too for a dispute so that is still pending. Were you able to receive your money back through the dispute?
2 Reply
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Karla eggart
Same for me, I got 5 tickets Miami to Rome on June and NOTHING,they just do not answer any call or emails
2 Reply
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Jannen_16
Same here, I am trying to get the refund for our return flight that we didn't use. Airline already sent then the money for my refund since June 2020 but until now its nowhere to find.
If you guys will be fillimg lawsuit for this company I will be in. We worked hard for the money we paid them but ghosting us and ignoring us were not acceptable. No way I will get ticket to this company again.1 Reply
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Jannen_16
Try to call the airline if they are the one who cancelled the flight and if they issued refund to your ticket.
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carmella chapman
Delta refunded them 100% the ticket because of COVID and they want to withold $182 per ticket some BS about 3rd party crap, is anyone starting a law suite against these people?
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maria
The ASAP tickets company will keep 250$ from each international ticket and after a year They have decided to inform me that. I am so upset to this corrupted company
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Andrea Feliciano
We’re having the same problem with ASAP tickets this company is a joke. We bought the tickets last February until now we’re still fighting for a refund. We called delta airlines and there is no flight for us. And ASAP ticket still ignores our complaint.
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Cici
Yes ASAP they are a big piece of S I bought tickets from them last year to travel to Turkish in April then Covid-19 started and they close down I asked him for a refund it has been taking me months to get it back then finally I get an email saying that my money is there and I can use it for a future use so now I want to use it to go to Turkish this year and they’re giving me a hard time I’ve been with this for three days they know how to take your money right away but they don’t want to give you your money back I’m still waiting for my new ticket to be purchased from my refund and I got all kinds of email from them stating that yes I have a refund And still I haven’t been able to get my ticket to fly I suggest that we all write to the Better Business Bureau that would be a start and then get together in file a claim sue them that’s what we have to do everybody together
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almie hamby
They did the same thing to me i bought total of 6 tickets 4 adults 1 kid and 1 infant and they charge me $250 for each ticket for the processing fee even for the infant whick i only paid $110 and they end up taking $1,350 from my refund money even though i paid for travel protection plan. At first they said my ticket are non-refundable and im only eligible for rebook flight which is i have to pay almost 3k more just to rebook thats why i went to united airlines website and request a refund with them and they dis refund my money with asap with no fee charge but ASAP tickets want to take more money from us they even gonna push you to rebook right away so they can get more money. Good thing i requested a refund myself with the airlines. We need to file a lawsuit on this travel agency. Theyre taking advantage of us on this pandemic situation.
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Melissa
Did you credit card company refund you everything completely?
t charge two different times with ASAP and one credit card company ASAP has not rebilled but on the other one ASAP did rebill so i opened the dispute again. -
Nanah
I booked a flight to Florida. Flights had an issue and they were canceled. Had to book a different flight to come back. The airline sent me an email confirming my refund has been sent to the agency back in Feb 2021 until now, It April ASAP they have never refunded me my money. go to file a lawsuit against this agency Orville and ASAP for not refunding me my money yet the airline has refunded my money already
2 Reply
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Mama
I think we should come to gather and sue them because you are not the only one they did this they also did the same thing to me after the airline canceled the flight l paid $2278 for the tickets they took almost $800 panelty
2 Reply
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Mama
Please l am in they did the same thing to me to please let’s join hand the do this these people have been taking a lot of people money
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Dan Ryan
ASAP booked tickets for my whole family of 5. I later found out that there was lock down in Taiwan where our connecting flight was on the way to the Philippines. They knew there was a lockdown since May of 2020, but booked the tickets anyway. We have spent days on phone trying to find out what's going on. The answer is not to just complain, but take some kind of action. please let people know if that has happened and continue to contact FBI and dept. of Transportation. That is not my area of expertise, but there must be a functional government agency that can do something.
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Bel Jones
Please count on my i think i just lost almost a 1000 is 3 weeks they canceled my flight and still dont hear from them. I am so scared i got scammed. my email
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Bel Jones
if they are in USA we can call consumer protection. they said the company is in USA but all the agent seems to be far away
1 Reply
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Grace Cabato
ASAP also owes me over $2000 dollars . They kept on transferred me from one agent to another. I have spoken to 10 agents promising to resolve the issue. After almost 2 years no one has contacted me to resolve the issue.
1 Reply
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Christian
Asap me doit aussi près de 2000 dollars. La seule option c'est une plainte collective. Je pensais être seul dans ce cas. Le problème semble être plus grave que je le pensais.
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CDC
I want to sue them if they don’t give my refund after fighting for it for two years now .
1 Reply
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MICHAEL FIGUEROA
On 5/5 I booked a ticket with ASAP # NM71QL for $2514.85 with forcing extra cost per agent, his fee, including full coverage flight insurance for full refund (IF) I the customer cancels, but that was not the case here. Unfortunately after 2 days my booking was cancelled by both airlines DL and PAL due to whatever.. Knowingly the agent knew of these cancellations, I confronted ASAP several times. It was a broad band announcement. Due to my overseas family having medical issues, this was an urgent matter and the agent knew that. No travel services were provided by ASAP, been requesting for my refund since then. I booked with airlines directly for my emergency travels and returned with no cancellations.. With major procrastination ASAP Tickets, DL, PAL has destroyed my bank account, and bank card from me with the full amount taken from my account. Been requesting my full amount but getting hung up on, disrespected, and no response, but upper management stated in writing "I DONT ISSUE REFUNDS THAT'S FINAL!!"
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Tt s.
I purchased a ticket with ASAP agent last year $1162:85 due to COVID the traveling was cancelled l called for my refund the agent said air moroc airline has to refund my money, air moroc. Told me to call back November 2021 for my full refund. When l called air moroc sent me back to ASAP agent, l have been calling ASAP everyday they are giving me different stories that only air moroc can refund my money anytime l called ASAP no response both of them are playing games with my money l will never patronize Asap they suppose to send my refund but they didn’t. I will never ,never !!!!!!!!!!!go back to Asap for ticket they are scammers
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Steve
Ive been trying for two months to ge a refund from ASAP tickets. The airlines refunded to them, I am in the correct time frame to cancel but all I get from them is that they're working on it. total bs. Any suggestions?
1 Reply
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Violy
ASAPTICKETS IS A TOTAL FRAUD AGENCY. Im on my on going dispute to them. My credit card is the one doing it for me. Just cancelled my booking not even 24 hours and told me that I was charge of $300 per ticket for the 3 tickets that I booked and canceled it after 10 hours. Told me that Philippines Airlines charge the processing fee but I know for a fact that airlines doesn’t charge within the 24 hour cancellation. Called the PAL and said that they don’t charge. They cannot even produce a receipt of fee from PAL but instead sent me a ticket under my name of a flight amount of $900 from LAX to SFO😱😱😱
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Violy
What department in America can we file the complaint so that asaptickets will be given penalty
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Violy
I agree with you. They need to be investigated. These people are trained to scam people. I pray that our God will make a great move in that agency.
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Mieczyslawa
Have any of you got the money back from ASAP? Does anyone know what legal procedure could be done to make them to give you your money back?I have found the name of theirs chief executive officer ALEX WEINSTEIN but I can't find his email address. Any advice on how to find his email address?
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