ASAP Tickets complaint: Gouging travelers and trouble getting full refund
Filed 29 Jan 2021 by Barbara
We booked flights from LAX to Australia in December and 4 days before the flight we were bumped by Delta (Australia govt changed how many citizens could return per flight). Before we “cancelled” the flight, ASAP said they had another flight on Delta mid March but that would cost us an additional $1500! That’s when we decided to cancel. Delta has sent us the email of the amount they have refunded and now ASAP is stalling. The Australian government is working on repatriation flights and we need that money for those tickets. Add insult to injury they want to keep $918.00 (by 2) to “initiate the refund”! This pandemic is bringing out the worst in some companies.
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