ARCO Gas Stations complaint: Rude Employee

Complaint from BritaniEsparza reported on 07 December 2022 about ARCO Gas Stations

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My complaint:

Your employee by the name of Carla asked me to leave because I was wearing a covid mask, she claimed that the covid specialist was going to be coming by and inspecting and that she didn’t need them to see anyone at the store who was sick. I then told her that I was not sick with covid, and that it was both my choice and right to wear a mask in public. I proceeded to enter the store and make a purchase. After I came back out, I was at the gas pump, and she then approached me a second time and asked me what I was doing. After she saw me using the card scanner at the pump, she then told me to, please not touch anything, and asked me again to please leave. I explained to her a second time that I am not sick with covid and it is my choice to wear a mask. I also explained to her that I was a paying customer, as I had just purchased gas. At this point in time, she pulled out her phone and told me that she was going to call the police on me because I wouldn’t leave her store. I stopped pumping gas and made sure to read her name tag, as I let her know that I would be reporting her as well as calling my lawyer if necessary because wearing a mask in public does NOT mean that you have health issues. It is a personal choice that I have every right to make, in regards to my safety against the pandemic. Thank you for your attention in this matter.

Suggested solution:

I would like somebody to have a conversation with Carla in regards to how she treats your customers.

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