Applebee’s complaint: Tough ribs and unreasonable settlement offer from the manager

We’re regulars at this Applebee’s, going on 6 years now. We spend 50-60 dollars each time we. dine. I understand that it’s a hit or miss type thing dining so often. We ate. Dinner there last night our bill was $72.00 approximately. We both had the half rack of ribs and they were so tough I barely touched mine and my husband picked over his. When I complained about the situation my server got the manager and he offered me an INSULTING DISCOUNT, of 10% off MY MEAL. Which totaled a WHOLE $1.98. THIS IS UNACCEPTABLE AND I WILL NEVER WASTE ANOTHER PENNY IN ANY APPLEBEE’S ESTABLISHMENT!!!! I would like a decent resolution to the issue or I can contact the Federal bureau of consumer protection to file a complaint. I can be reached by email @ [email protected]. I hope you can reply in a timely manner and avoid any further action against your business. Thank you in advance for your attention to the matter!