Monday, April 11, 2022 11:00 AM till 12:00 PM
I met my daughter there for lunch on the above date and time . I did not want to eat a large meal so I looked at the appetizers listed on the menu. I did not see anything I wanted. I looked further in the menu and found onion rings ($2.99 I believe). When my ticket came I noticed that my bill was rather large for the amount of food ordered (we had water to drink, so I knew there was no extra charge there). Anyway, I questioned the waitress and she informed me that I had ordered the appetizer size onion rings. I pointed out to her that there was no appetizer size onion ring listed on the menu so I could not have ordered that. I asked to see the manager, did not get his name, and he again told me that I had gotten the appetizer size. Once again I pointed out that there was no appetizer size onion rings on the menu. He then asked if I got 10 or 5 onion rings and of course, I got 10. I was charged $8.99. My problem with this was the fact that under the appetizer listings, onion rings were not listed. How can this manager, who is a representative for Applebee’s, decide to charge a customer for something that is not on the menu. Needless to say, he stood firm and offered nothing other than sorry maam. I understand that times are really hard right now and that prices have increased nationwide everywhere. This situation was, in my opinion, totally wrong and probably unlawful.
Make it clear that Applebee's cannot charge a customer for something not listed on the menu unless first being made aware of. The customer can then decide for themselves.