ANZ Bank complaint?

Do you have a dispute or a bad customer experience with ANZ Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

ANZ Bank customer service runs through the ANZ app, internet banking and the phone numbers printed on the back of your card and on your statements: those printed numbers are the ones to trust, because bank support numbers found through a search are a common scam. Branch staff in Australia and New Zealand can also log most account issues for you.

ANZ runs separate businesses in Australia and in New Zealand, so use the contact route for the country your account is held in, and have your customer number and the transaction dates ready before you call. Scam claim refused or a dispute closed against you? Raise your complaint on our website and our trained AI opens a case file, then coaches you through the internal complaint stage: what to send, which reference to quote, and when to take it to the external scheme.

Report a disputed or unauthorised transaction to ANZ Bank as soon as you spot it, through the app or by calling the number on the back of your card: card disputes run on Visa and Mastercard chargeback rules with strict time limits, so a delay can cost you the claim. Lock or cancel the card in the app first if you believe the details are compromised.

List each transaction with the date, the amount and the merchant, say whether you still hold the card and whether anyone else had access to your details, and keep receipts, order confirmations and any messages from the merchant. Ask ANZ Bank for the dispute reference and for the expected timeframe, and write both down.

Ask ANZ Bank in writing for the reason and for the release of your balance: banks in Australia and New Zealand may freeze or close an account while they run identity, anti money laundering or fraud checks, and the law limits what they are allowed to tell you about such a review. Complete any identity or source of funds request quickly and in exactly the format they ask for.

At the same time, ask where and when the balance will be paid out, and move your salary and direct debits to another account so bills do not fail while the review runs. Put the dates, the amounts and every promise made to you in your complaint: a clear timeline is what makes a frozen account case move.

Take an unresolved ANZ Bank complaint to the external dispute scheme for your country: in Australia that is the Australian Financial Complaints Authority, and in New Zealand it is the Banking Ombudsman Scheme. Both expect you to complain to ANZ Bank first and to give it a chance to answer, so lodge the internal complaint, keep the reference number and note the date.

There is a window after the bank's final response in which the scheme will accept a case, so check the current time limits on the scheme's own site rather than waiting to see whether the bank comes back. A complaint raised through our complaint process runs alongside that route: we push it out to ANZ Bank by email, on social media and in printed letters while the scheme does its work.

So far consumers reported 2 complaints about ANZ Bank here, too few to show a clear pattern yet. Our research shows what typically goes wrong at large retail banks: disputed and unauthorised transactions that are refused, scam losses the bank declines to reimburse, accounts frozen or closed during compliance checks, settlement and hardship offers that come in below what customers believed they were promised, fees and interest applied without a clear explanation, and long waits with the case passed from team to team.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ANZ Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ANZ Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.