Ampol complaint?

Do you have a dispute or a bad customer experience with Ampol? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Ampol customer feedback is on 1800 240 398 and by email at ampolfeedback@ampol.com.au, and the get in touch page on the Ampol website lists its other lines. AmpolCard fuel card holders have a separate customer service line on that page, and AmpCharge EV charging and Ampol home electricity have their own complaint pages. Have the site name and suburb, the date and time, the pump number and your docket or app transaction ready.

Fuel or store problem to raise? Put your complaint in here too, and we push it out to Ampol by email, social media and printed letters.

To complain about an Ampol Foodary or service station, contact Ampol customer feedback on 1800 240 398 or ampolfeedback@ampol.com.au with the site name and suburb, the date and time, what you bought and what went wrong, and your docket or card statement. Ampol runs many sites itself, while others carry the Ampol brand but are run by an independent operator, so ask whether the site is company operated and who will handle the complaint. U-GO sites are unstaffed, so for a pump or payment problem there, note the pump number and photograph any error on the screen.

Not sure whether Ampol runs the site itself? Bring it through our complaint process: our trained AI opens a case and keeps coaching you on who to send it to and when to push again.

AmpolCard customer service has its own phone line and email address, separate from Ampol customer feedback, and both are listed on the get in touch page of the Ampol website; the same line handles lost or stolen cards. For a billing question or a disputed transaction, have the card number, the statement, and the date, site and amount of each transaction in question ready, and ask for a reference for the call.

If a card is lost or stolen, report it straight away so it can be stopped, and check your statement for any transactions you do not recognise.

Ampol Limited is the company that used to be Caltex Australia Limited: it returned to the Ampol name on 14 May 2020, and its former Caltex service stations now carry the Ampol brand. The Caltex brand itself has since gone back to Chevron in Australia, so a service station branded Caltex today is not an Ampol site, and a complaint about it goes to Caltex rather than to Ampol. Ampol is listed on the ASX, has its head office in Alexandria, Sydney, and also owns Z Energy in New Zealand, which trades under its own brand.

In 2026 Ampol also bought EG Australia, whose sites already carried the Ampol brand, so a complaint about one of those sites goes to Ampol as well.

Nothing has been reported about Ampol here yet. Our research shows what typically goes wrong at fuel and convenience networks in Australia: pump charges or holds that do not match the fill-up, rewards points or fuel discounts not applied, fuel card billing and fees, problems at sites run by an independent operator rather than the company, unstaffed sites with no one to ask, and food or coffee orders that are wrong.

Discount missing from the docket after you scanned your card? Be the first to report it: your case opens the record for the next Ampol driver who scans and pays the same way.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Ampol through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Ampol can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.