AmeriGas complaint: Ran Out of Gas while on auto-delivery; suspect Non-delivery of propane but being charged for it

While on auto-delivery, ran out of gas in February 2024 while I was in FL while guests were staying in my home. Took 24 hours to get emergency refill but only after I complained upon learning it could take 4 days to get the delivery! Amerigas had telemetry on the tank that didn’t work and apparently has no back-up system to verify tank levels given historical usage patterns. The prior delivery was in December and its winter! A good, quality company would have a back-up system in place to make sure telemetry readings make sense given our historical usage, it would have been easy to see that the tank was being depleted.

To make matters worse, Amerigas came out three weeks later and, supposedly, refilled the tank but left no delivery slip (first time it has ever happened). Based upon usage patterns and historical usage, I don’t believe the delivery was made to my home perhaps my neighbor received it?).

I have called Amerigas over a dozen times to get someone to call me back about this issue. Still waiting for proof of delivery. Customer service is absolutely horrible since Amerigas outsourced the Customer Support from their local offices. Never been worse. The call-takers are completely incompetent and apologize incessantly during the conversation. Its very annoying to be told they are sorry for my inconvenience when they don’t do anything about it.

I would love to get away from Amerigas but they want a payment for the tank that has been in the ground for over 35 years and fully paid for several times over. They also charge, on average, 30 – 50 cents more per gallon than local competitors. But I cant get that pricing as I am locked in with this trash company.

Amerigas is AWFUL.