AmeriGas complaint: Amerigas new system goes to no where

Ive been with Amerigas for 35 years and once they centralized and got a new online order system, you are basically held to that with no Amerigas response. I filled out the email form for a question and noone ever responded. On the last day of the sale, I put my order in on the online system at 9:43 and it stated the promo was over but was good through Friday. I called the script readers customer service Sat. morning and they pretty much said so sad, to bad. I tried to explain that I have emailed them without response and on Friday night, I requested a call back without response. Customer Service stated they dont do that so customer emails are going to no where. Not to mention the 2 times I called offshore customer service, I had to wait 45 minutes the first time and 40 the second time before anyone would answer. If you have that long for a person, obviously the Website and ways to reach Amerigas are broken. This company has gone backwards in customer service.