While American Express is known for its excellent customer service and extensive rewards programs, complaint data from our community has flagged several recurring issues with specific services. Common complaints include difficulties with the AMEX Delta Skymiles program, such as unclear guidelines on earning and redeeming miles, and frustrations with undisclosed policies related to Amex Travel, particularly when it comes to booking changes and cancellations. Customers also mention inconsistent customer support experiences when trying to resolve these issues.
To avoid these problems, we strongly advise customers to thoroughly read the terms and conditions of any travel or rewards program and keep a copy for reference. Additionally, always confirm booking details and policy information directly with customer service and document all interactions to ensure you have a record in case any discrepancies arise.
Do you have a dispute or had a bad customer experience with American Express? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to American Express.
Our sentiment meter has detected that American Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with American Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about American Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about American Express's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of American Express. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of American Express by calling 1-800-528-4800. If you want to reach out to American Express through their own website, you can use their contact form.
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Helpful experiences shared by verified American Express customers. Search, discuss and connect with other people in our community.
Complaint from MMartins on 11 January 2024 about American Express.
I am also a victim of the poor customer service and the “run around” regarding the offers for the AMEX Delta Skymiles, I should have checked the reviews prior to applying but since I have several accounts with AMEX, I... Read more
Complaint from Ruru on 13 November 2023 about American Express.
I purchased two flight tickets on American Express Travel on SwissAir. 2 months later my plans changed, I went on the website and it said the tickets are returnable for a full credit with Swiss air. I returned the ticket... Read more
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