My complaint:
On October 24th, 2019, upon my request and for my personal use, my daughter, Marianna purchased at amazon.com the product SanDisk 2TB Extreme Portable SSD-SDSSDE60-2T00-G25 (ORDER 113-7545538-8245037).
When performing a delivery’s follow-up on October 26th, the records indicated that the good was delivery by UPS, even though the “proof of signature field” registered that the driver had left the product in the house back door. However, the residence where the product should be delivered, DOES NOT HAVE ACCESS TO THE BACK DOOR (MAIN ST D, DOUGLAS, MA 01516, US. United States).
Trying to solve the matter, I authorized my daughter to contact Amazon via chat on November 12th. As a result, Amazon decided to send a new product to the same address, upon the express request that the delivery was to necessarily be made against the signature of the recipient. Again, strangely, the same happened with the new delivery: there was no affixing of the signature of a recipient of the commodity and, on November 19th the site informed that the product had been left at the back door of the same address (in which, as registered before, there is no such back door access).
Still authorized by me, my daughter kept countless chats with Amazon (which each chat passed, repetitively, throughout Amazon’s and its delivery partner misconception history).
Then, at a given moment, she was requested to make a complaint in the local police for the disappearance of the two products.
It’s embarrassing that I must take actions to investigate the disappearance of products that I have no ation of delivery. And, more, involve the police in a situation where I have no control and no responsibility. The fact is that the purchase was made with the requirement of signature of the recipient, requirement that was disregarded by the courier in both opportunities. I reiterate that I have no responsibility to take any investigative action on the event. This responsibility rests solely with Amazon.
I reaffirm that I am definitely strained, astonished and extremely upset at how Amazon has positioned itself on the subject.
As a first-time customer I expect Amazon to review my purchasing portfolio at Amazon.com and Amazon.fr to verify the correctness of all my procedures. Then, examine the facts that prove my total absence of responsibility on the event and ultimately return the amount of $361.24, paid for product not delivered. By now, I see no reason to request any compensation for the damage caused by Amazon.
Suggested solution:
HEY AMAZON!
HEY BEZOS!
I WANT MY MONEY BACK!!!!
