AliExpress complaint: Not received my goods

Complaint from Mrs Stewart reported on 26 April 2022 about AliExpress

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My complaint:

I ordered some clothes and I have not recieved them I checked on tracking and it says items failed to be delivered on both deliveries but there is no calling card and the post office says they don’t have the items. I have message Ali express but they keep fobing me off or ignoring me and now they change the status of one of my delivery as tracking detail unavailable

Suggested solution:

Give me back my money as I won't be using them again and I will be putting a review about their bad service.

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