AliExpress complaint: Not accept reject refund order no. 8169815222738202 and 8170426715058202

Not accept reject refund order no. 8169815222738202 and 8170426715058202

According Aliexpress reject my dispute of order no.8169815222738202 and 8170426715058202
I don’t understand why you are not responsible.

Order no. 8169815222738202,
I order Dewalt Drill bit set 1/2 -inch phillips silver colour model DWA3PH2IRB pack 5 units on 3 packs (total 15 units)
But Seller sent other model DT70567/t-QZ black colour only 4 units. So I was appeal and sent picture evidence to aliexpress team and explain. Seller has chat accept them fail. But Aliexpress not full refund to me. They have closed my process. I don’t understand why you haven’t checking and help your customer. Big issue with quantity seller sent only 4 units and wrong model not match with on sold. Too bad…

Order no. 8170426715058202
I order Dewalt DW2054B ¼ in. Magnetic Drive on 8 units but seller sent other items as Drill bit step, folding Knife, and last items I don’t know. Seller answer on chat, it ‘s not there product maybe logistic problem. I don’t know who is fault.
But Aliexpress not checking any thing and reject my appeal again. Why ??? picture evidence is very clear. But your team still reject.

I’m very not satisfied on your decision. I paid full amount before receive, and take along time. I order with Aliexpress in many time. I always order with Amazon, Ebay, Shopee, Lazada. in my experience, Aliexpress is very bad. I would like to anounce to other don’t purchase with your app. Because you are not fair for customer. Evidence is meaningless.
Aliexpress top management will know this case and give a good explain to me.