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AliExpress complaint: Cancel the order and I do not get the refund, I do not have the option because order is frozen.

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Filed 21 Aug 2023 by Martha

I placed an order with Store No.910806028 ( CHAOJIYOUHUI Store ).
The order was paid for what they published in their store. Was fully paid. Later On they sayd we need to pay $ 400.00 extra and then $ 600.00 and finally $1000.00.

We told them Cancel the order. Since July 14 when we placed the order they have been playing games with us. Whe asking then for the refund they say that Paypal is holding the money.
We talked to Paypal and they reportes that our account was good and there was no money been held for us. Paypal asked us if we could get the Transaction ID from them.

Contacted the seller and they have not been able to provide the Transaction ID.
If I want to complaint to AliExpress I cannot because the Order is frozen and I cannot dispute it,
Hope you can help us ou.We are the buyers .

AliExpress complaint: Cancel the order and I do not get the refund, I do not have the option because order is frozen.
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