My complaint:
I was impressed when an new Aldi store opened in my area, under cover parking, easy access, and most important to me a choice of 2 trolley sizes.
The small andor half size trolley was perfect for my height and age. The large trolley is very difficult in putting item into and to take out at checkout.
Yesterday, I discovered the small trollies have ALL been removed from this store. When I asked staff members why – they couldn’t tell me the reason.
Suggested solution:
Bring back the smaller trolley!
By removing the small trollies without prior notice or reason to your customer is bad business.
Consideration should be given to those of us who have difficulty reaching intoout, pushing the large and high trolley.
Not all your customers are 182 cm tall who shop for a family of 5 and need the huge trolley.