Filed 16 Dec 2022 by Walter
We were on our way to our week long vacation to Punta Cana and I decided to ask at the counter at the airport to see if they had any club class seats available. They said they had 8 seats available, so I decided to pay for one way to Punta Cana for me and my 3 guests. Total charge at the counter was $720. So we had the first row 2X2. When we took off, I expected club service, drinks, food and service by staff only to our section. However that did not occur. They had no meals for us, except the typical in flight service for purchase. The staff apologized on the plane and stated they were not aware. They had to service the whole plane. They tried to accomodate us as best as possible and even gave us food for free, but not the food and drinks you expect for Club Service, which I have had before. So paid for something I never received.
Report
Discussion
0 comments
No comments yet. Been through something similar with Air Transat? Start the discussion above.
More Air Transat complaints
View all 40Bad Service.
My name is Nicolas Kozlov and my dad’s name is Sergiy Kozlov. My father and I visited Cuba, Playa Pesquero,…
cannot get on the plan, I need refund
I booked Air Transat ticket from Varadero to Toronto for Dec.01, flight number TS557. ation number DRZFYK and my name…
COVID test
Air transat asking for rapid test when not required