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AEP Energy complaint: False accusations

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Filed 9 Mar 2021 by Kristin

After almost a year of trying to get my outside lights turned back on, I was told many things. 1st. Work order Have 6 months good credit. I did that. 2nd work order. Told they couldn’t access the property. You have your own lock on my gate. 3rd work order. Cant access with their trucks. Umm how did AEP replace all the old poles?. 4th work order cant contact anyone. Gave 2 numbers for contact. Was told 1 to 2 weeks. After a month, still no one. So yes, I got aggravated, nasty and never threatened anyone harm. Then on a day in February, a tech shows up, let himself on my property and assessed the problem. I recorded our interactions with a dash cam AND cell phone in my coat pocket. We talked for almost 20mins, he shock my hand, I invited him to stay FREE at my campground. He returned and said I threatened him. This is an outright lie. And have videos to prove otherwise. Then I recieved 2 letters. One stating a police escort will come to my property and I had threatened your employees. How awful to treat customers this way. So, for almost a year ARP didn’t get money for outside lights because your employees lied. I have given my Attorney the videos and we are considering litigation against AEP. Your lock has been removed and you will need police esort, contact my Attorney and myself present for any further work. I will be bringing a lawsuit against AEP in the near future for this.

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