My complaint:
Dear Z trip,
I AM SO SICK AND TIRED OF THIS!!!! Every time we make a subscription and give a time for the cab to pick me up, they do not listen. They are never on time, always late, and never give reasons on why. Today, I was really late to,work because the DAM CAB DID NOT SHOW UP UNTIL 10:10 AM! WHAT THE HELL IS GOING ON HERE??????????????????? This is ridiculous. Every week my mom has a subscription to come at 845 AM every week. We thought that would work and they continued being late. When yellow cab used to do it, they were usually on time and sometimes early. I think Z trip should do the same. If you are going to put a subscription for a time every week, they need to remember to come at this time every week. TREAT THIS LIKE UBER!!!!!!! It is that simple, all you do is download an app, call a ride, it tells you exactly how far the driver is and it tells you their name as well. It also tells you how good the driver is, what comments people said, so you know ahead of time if you like the driver or not. This should not happen anymore. That was 1 hour and 25 minutes late. I called a few times asking where the cab is and every time I call, the answer is always the same. We are still looking for nearby drivers and we do not have an available driver at the moment. My mom called and put the subscription for 8:30 AM and I hope it works. My program director at Summerhouse Angie also called and talked to them about it being late all the time and they are working to see if they can find a driver and work it out in a way that it is the same driver every week that is always on time consistently. This is the reason I have been late to work almost every week. If this is the same every week, the driver should put it on their calendar so they remember. I hope the service improves from now on. I am not pleased at all. I hope lessons are learned from this. We need better drivers that are as good as Uber, polite, and they are always on time. I hope it improves and gets better fast.
Patrick
Suggested solution:
TREAT THIS LIKE UBER, I like to have the same driver take me to work every week, PLEASE HAVE THE DRIVER GIVE ME THEIR CARD AND PHONE NUMBER so I can call them and see if I can get them all the time rather than calling the company,
