Filed 13 May 2021 by P
I created a Zoom account in early April to schedule and to host a meeting. However. the meeting was not showing up as “scheduled,” even though I saved it each time. When it finally displayed my scheduled meeting, I logged out with plans to send invitations to attendees later. However, when I attempted to log back into my account, my password, which I had in writing, did not work. Therefore, I had to reset my password. The same scenario took place two additional times in which my passwords were changed, but NOT BY ME. I finally had the meeting and logged out of the account. However, on May12, 2021, I attempted to log back into my account using the last password I created; but, again, my password, which I had in writing, did not work. After creating yet another new password, I was unable to access my account information, and I was unable to schedule a meeting. It appeared that all of the features needed to manage my account and meeting had been technologically-manipulated. When I called the “support” line at 888-799-9666 option 2, an automated woman’s voice kept stating the same message over and over again, but it never directed me to an option for live support. Therefore, the issue remains unresolved.
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