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Z MASTERMINE PTE complaint: Took money and didn’t receive order

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Filed 14 Dec 2022 by Debra

Order from them and never received order. Send emails to them asking about order or a refund. The kept saying it was on. I track it . I called ups and gave them them tracking number and they said it was wrong tracking number. So in emailed asking for right tracking number and they just say it’s on way. The tracking number them gave me did not have anything to do with me or my order. It belonged to a different person.

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1 comment

  1. Rosalinda

    I also ordered luggage with them through FB offer. I'm waiting for it to arrived and it's been more than a month now. And I disputed the charge from my credit card
    and they got a response from this company that I can be given a refund. The reason for non delivery is that due to government order, the product has been cancelled or postponed (Covid 19).

    But I'm still seeing the products being offered on Facebook. I don't know if this is the same company.

    So since this the response of the company no credit/refund is due me, my credit card company will still charge me.

    Facebook should sanctioned these scammers on their platform.

    How are the consumers be protected.

    Reply

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