Z MASTERMINE PTE complaint: Never Received Product and won’t Refund Money
Filed 23 Jan 2023 by Natasha
I order a Christmas tree from a Facebook ad on November 17th and today (12323) I still have not received my order. I’ve emailed them several time requesting a refund and the first response (1523) they stated the order was shipped but they weren’t able to provided a tracking number because their system was down. I emailed again requesting a refund and their response (11923) was that the order was shipped and provided a tracking number. I emailed again requesting a refund and their response (12023) was that the package was delivered in Nevada and I live in Georgia. I emailed again requesting a refund and they are now asking for where the package should be delivered and for them to resend. This company refuses to refund my money after several requests and no product has been received in 2 months.
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