My complaint:
Made a deposit and had to send my license and selfie 4 times I received an email that I have been verified and I will not have to send anymore documents to Yukon gold in the near future
I made the mistake to win and barely 10 hours later got email that now they need 2 pictures I’d a utility bill bank statement and I can’t used my driver’s license and I don’t have 2 pictures I’d besides my license
Also when I processed with withdrawal I kept getting messages that I should reverse my withdrawal of the money that I won and gamble it
I didn’t want to gamble my winnings
Next every single time that I tried to resolve this problem via chat
Here is what I got
Great news make a DEPOSIT and we will give you a bonus I replied I don’t want to gamble money that I can not afford to lose
Well I tried 11 times to chat and the rep left the chat every single time
Actually they do not have reps just a robot that repeats the samething over and over
Now they refuse to pay my winnings and there is no way to contact Yukon gold
No phone number and no email address.
I guess it’s their way from not having to pay any winnings
Also they lock me out of my account BUT if I click on deposit it will allow me to deposit and reverse my withdraw and gamble my winnings but nothing else
Suggested solution:
Give me my winnings that I won
Provide me with a communication channel
Phone number or email as you can't reply unless you want to deposit money
I must of received 5 emails per hour pressuring me to deposit and reverse my withdraw and gamble all of it
It's ongoing harrassement
