Youtube complaint: Inability on their part to deal with issue raised by myself
Filed 23 Sep 2022 by William
I am seeing adverts on their supposedly advert-free Premium membership.
I have tried to resolve it, however, their system is set up so that you always end up back at the beginning of your complaint procedure with nothing resolved.
In old fashioned terms, the customer is being given the runaround.
It’s designed, I assume, to ensure complaints don’t have to be acknowledged or dealt with and the customer gives up in frustration or becomes abusive, giving YouTube a legitimate reason to ignore the original issue.
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