YouTube Music complaint?

Do you have a dispute or a bad customer experience with YouTube Music? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

YouTube Music publishes no customer service telephone number and no support email address for listeners. Support runs through the help centre and the help option in the app menu, where a subscriber can send a support request, so ask for a case reference and keep it with the date.

Work out which company is actually billing you before you ask anyone for money back. A subscription bought inside the Apple App Store, through Google Play, or bundled with a mobile contract is billed by that provider, and that is where a cancellation or a refund has to be handled. Your bank statement shows the billing description, and the receipt in your inbox shows which account and which email address the plan sits on.

Subscription charged to an account you can no longer sign in to? Start your complaint here and we push it out by email, across social media and in a printed letter, which is a route that does not run through a help centre article.

Cancel a YouTube Music subscription in the same place you bought it. If you subscribed directly, sign in on music.youtube.com or in the app, open the account menu and look for the paid memberships or purchases section, then cancel there. If you subscribed through the Apple App Store or Google Play, cancel in the subscriptions section of that account instead, because the app in front of you cannot stop a charge another company is taking.

A cancellation normally stops the next renewal rather than ending access immediately, so expect the plan to run until the date already paid for. Screenshot the confirmation screen and keep the confirmation email, then check the following statement to be sure the charge stopped. A bundle sold with a phone contract or a device is cancelled by that provider, whatever the music app shows.

A charge that continues after a cancellation almost always means the payment sits somewhere other than where you cancelled. The three usual causes are a plan bought through an app store while you cancelled inside the app, a second account under a different email address that still holds the subscription, and a trial that converted into a paid plan on a date you did not note.

Start from the money: find the charge on your bank or card statement, read the billing description, and search your email for the receipt, since the receipt names the account and the store that took the payment. Cancel at that source, then ask that same company about the charges already taken, because refund rules differ between the app stores and a direct subscription.

Billed again for a subscription you already cancelled? Report it through our complaint process and we help you write it in minutes, drawing on thousands of complaint letters that actually worked, with the dates, the billing description and the cancellation confirmation set out in order.

First check which account you are signed in to, because playlists, uploads and library items belong to a specific account and not to the device, and a second email address is the most common reason a library looks empty. Sign out, sign back in with the address on your subscription receipt, and look again on the web player as well as in the app.

Tracks can also vanish one by one when a rights holder pulls them, which leaves the playlist in place but shorter. Screenshot or export the playlists that matter to you now rather than later, note the date the items disappeared, and raise it through the in app help route with that date attached. If a whole library went missing after a plan change or a household check, say so, since that is a different problem from a removed track.

Nothing has been reported about YouTube Music here yet. Our research shows what typically goes wrong on music streaming services: charges that continue after someone believes they cancelled, subscriptions bought through an app store or bundled with another plan that have to be cancelled somewhere else, family plans that fail a household check, uploaded libraries and playlists that duplicate or disappear, offline downloads that go missing, and support that is hard to reach beyond a help centre.

Recognise the charge that kept coming after you cancelled, or the playlist that emptied itself? Be the first to report it here: your case opens the record for the next listener searching the same thing, and other listeners on the same plan can say what they were told.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of YouTube Music through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with YouTube Music can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.