Yoast complaint?

Do you have a dispute or a bad customer experience with Yoast? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Yoast support for premium subscriptions runs through the support desk on yoast.com, and support@yoast.com reaches the same team; +31-24 82-00-337 is the company office line in the Netherlands, so allow for Central European time and for international call costs. Sign in with the account that holds the subscription before you write, and give the order number, the licence key, the site address and the versions of the plugin and of WordPress. A screenshot of the exact error beats a description of it.

The version without a subscription is supported in the public help channels rather than by that desk, so say up front which one you hold. Paid for a subscription and sent to the public help channels anyway? Bring it to us and we push it out by email, social media and printed letters as well.

Switch automatic renewal off in your account on yoast.com, in the subscriptions section, rather than by deleting the plugin or taking the site down: the licence is billed to the account, not to the installation. Do it before the renewal date, note the date you did it, and keep the confirmation message, because a disputed renewal is settled on exactly those dates.

Annual licences renew a year after purchase and the reminder is easy to lose in a busy inbox, so put the renewal date in a calendar the day you buy. If a renewal has already been taken and you had cancelled in time, ask for the refund in writing with the order number and the cancellation date.

A Yoast licence key that will not activate is nearly always registered to a different address than the one you are activating: check whether it sits on the www or the non-www version of the domain, on a staging copy, or on a site you have since left, and release that site in your account before adding the new one. The subscriptions page in the account shows which sites are holding a slot.

If the key is on the right site and still fails, look at what sits between the site and the licence check: a security plugin, a caching layer or a host firewall can block it. Have the order number, the key and the exact error text ready. Take it through our complaint process and we keep coaching after it goes out: what to reply, when to push again and how to escalate.

Ask Yoast for the refund in writing through the account that made the purchase, quoting the order number and the purchase date, and check the refund terms that applied on that date, because the money back window is counted from the order and a renewal counts as a new order. Say what you want returned and why in the first two lines.

If the request falls outside the window because a renewal went through unnoticed, say so plainly and give the dates rather than arguing about the product. Set it out here, and the next subscriber held to the same renewal window can find your case and see how the dates were argued.

Nothing has been reported about Yoast here yet. Our research shows what typically goes wrong with subscription software sold this way: annual licences that renew on their own a year later, licence keys that will not activate or that sit on the wrong site, updates that clash with a theme or another plugin, refund requests made after the guarantee window has closed, and confusion over which features are premium ones.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Yoast through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Yoast can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.