WizIQ complaint?

Do you have a dispute or a bad customer experience with WizIQ? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

WizIQ takes support requests through the contact page on wiziq.com and through the help centre linked from inside the account, and a signed in ticket is the better of the two because it carries your account and class details with it. WizIQ operates from India with an office in the United States, so allow for the time difference and keep everything in one written thread instead of starting again each day. Give the account email, the course or class identifier, the date and start time of the session, the exact error shown on screen and the number of learners affected. Ask for a ticket reference and quote it in every later message.

Paid for a plan and the classroom will not carry the class? Take it to us and we push it out by email, social media and printed letters, not only into a ticket queue.

Cancel a WizIQ subscription in the billing or account settings of the account that pays for it, and do it before the renewal date rather than by removing the card. Annual plans renew for a whole term, so put the renewal date and any notice window in your own calendar on the day you buy. Send a written cancellation request as well as clicking through the screens, and keep the confirmation with its date visible. Check the next card statement rather than assuming the cancellation took effect.

Recordings, learner records and course content can disappear with the plan. Export them before the end date, not after it.

Live class failures on WizIQ usually come down to bandwidth, the browser or device in use, or the number of learners in the room at once, and the fix depends on which of the three it is. Test the virtual classroom on the browsers and devices your learners actually use before a paid term starts, and run one rehearsal at full class size rather than alone. When a class fails, save the date, the start time, the error message, the browser version and how many learners were affected. Ask learners for their own screenshots, because a class that dropped for everybody is a different case from one device failing.

A term of classes that could not run has a value attached: the fees paid, the sessions lost and the cost of rescheduling. Write that total down while it is happening.

Treat WizIQ recordings, course content and learner records as yours to take out before a plan ends, because hosted platforms normally cut access on the end date. Ask support in writing, before you cancel, what is kept, for how long, and in which format an export arrives. Download recordings and assessment results while access is still live, and keep learner lists with enrolment and completion dates in your own storage. Keep the written answer about retention alongside your invoices.

Lost the recordings a term of learners paid for? Raise it here through our complaint process and we put the complaint together in minutes from the export request, the enrolment records and the retention answer you were given.

Nothing has been reported about WizIQ here yet. Our research shows what typically goes wrong with online teaching platforms: live sessions that drop or lag once several learners join, recordings and uploads that fail without a clear error, subscriptions that renew automatically and are hard to stop, licence and seat counts that are confusing to change, and tickets that sit across time zones while a term is running.

Recognise the class that fell over as soon as the room filled? Be the first to report it: our trained AI opens a case and keeps coaching you on what to send next, and your report opens the record for the next tutor comparing platforms.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of WizIQ through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with WizIQ can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.