Complaint: Wrong item sent

on 18 August 2020 about Wish in category Retail Company

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My complaint:

I received the wrong item. I ordered a over the shoulder handbag but received a coin purse which looks used. I have tried to resolve several times with Wish customer support ( or lack of in this case) to no avail. First they said I had too many returns and cut of my ability to return things. Their excuse was that I had received too many refunds. I appealed that stating the reasons. Misrepresented items, wrong color or delivery extremely late. I’m still waiting for items ordered in May. They keep changing due date on delivery. I guess that makes delivery on time to them. They reinstated my refund return priviledge. I tried again to resolve handbissue. They insist that’s what I ordered. Now will take back for a refund if I pay shipping. I don’t feel I should pay for the mistake or misrepresentation of their vendor. Now they have cut off my acce6to complain regarding this item

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Justified complaint?

Suggested solution:

Want my money including shipping back or they pay for return. I have wish credit ( money they owe me from previous refunds returns) I would like that refunded to my card. I don't trust them to order anything else because they dont stand behind what they sell.

Message from Robin from Complain.biz

8 months ago - We have posted a tweet about your new complaint about Wish

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