Complaint: wrong address

on 20 November 2020 about Wish in category Retail Company

New complaint
Complaint is being processed
Complaint resolved
Complaint closed

My complaint:

I was in the process of ordering 10 different items as a surprise for my daughter who lives in Australia. I live in Ireland.
I have 2 delivery addresses registered with Wish. My default (Ireland) and my daughters in Australia.
When I was finishing selecting these items which were in my basket on Saturday morning, the system offered me 5% discount if I ordered within 5 minutes, I think.
I accepted the offer of the discount and the system went to congratulate me that my order was accepted and ed. At no stage did the system ask me to a delivery address. It applied (assumed) my default address in Ireland.
I now want Wish to change this order to my daughter’s delivery address.
I have been sending emails to them,the 1st 10 minutes after the order was response

Ps. This was caused by a Wish program error. Please check this our for yourselves.
If you need further information please phone me 00 353 863366537 or please zebedee me a phone number so I can contact you


Tony Connolly

0 0 votes
Justified complaint?

Suggested solution:

because it was their system error,
I want them to repeat the order,but this time they send it ti the correct address

Notify of
Inline Feedbacks
View all comments