Wish complaint: Wish refuse refund for item not received
Filed 29 Apr 2021 by Marie
Order Placed: Jan 3, 2021
Order : 5ff226dbfdf72c61a6226a17
It did not arrive in time therefore requested refund. No refund until I can verify my account with code sent to me by email. Code was never received, then I had to supply photo ID, which I did twice. Now they say it’s out of refund timescale (despite me never actually receiving the item) and won’t give me my money back. I think it’s only about 4€, but this is the second time they’ve done this and a cursory Google search demonstrates they do this all the time. It’s unacceptable that they take money for items never delivered.
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