Complaint: Waiting 6 months for my order

on 25 October 2020 about Wish in category Retail Company

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My complaint:

I placed an order on the 8420 with wish, my order number is 5e892463a12aa761b47b40fa. I was told to expect a delay due to the current pandemic, which I have no problem with. Six months later I sent an email to Wish Customer Support asking of the whereabouts of my order. I received an email back from Sherwin telling me because it had gone beyond the 30 days of the arrival date I was given I am not entitled to a refund, I never wanted a refund I just want my order. I replied to Sherwin saying that this was disgraceful, they take my order, take my money, never send me my order and keep my money. Sherwin refuses to reply to me.

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Justified complaint?

Suggested solution:

All I want for them to do is do the right thing and send me my order that I paid for.

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