Wish complaint: Unsuccessful resolution to broken part on plant stand

I have been trying unsuccessfully to resolve an issue with WISH regarding a broken shelf on a plant stand now for over a week. I have invested conservatively over 5 hours of my time trying to resolve this issue. On numerous occasions they appear to respond back to my emails but their response never has any information in the return response.
as an example:You have a new message from the Wish Support team relating to ….. with nothing further in the return email. I have asked them to use an alternative method to contact me such as a direct email not using their internal response system, given them my phone number, suggested giving me a number I could call and nothing. For some reason the item I am disputing does not show in my order history even though I have the order number and all the shipping information and therefore I am not able to use the built in system to reach their customer support people. They are not showing any desire to resolve this issue and I am adamant that I will not give up until I have a refund.