Wish complaint: undelivered

Name: undelivered
Item: Wish
Author: billie-jean

Open 10 Nov 2021 270 views Retail Company

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Filed 10 Nov 2021 by billie-jean

made an online order 2 months ago, last tracking said it was customs in south africa, when i contact support center, they only gave me 2 options, wish cash or total refund, my problem is i don’t want either, i want the product, but there’s no option to choose that!

Wish complaint: undelivered — Photo billie-jean uploaded with this complaint

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Case details

Status: Open
Company: Wish
Filed: 10 Nov 2021
Desired resolution: they still have the product available, why can they not just send me a replacement?
Problem: Order stuck in customs for two months
About: online order
Dealing with it for: 60 days

Progress

Filed
Company notified
Company replied
Resolved

10 Nov 2021 Complaint filed and published
10 Nov 2021 Message from Bizzy: we notified Wish about this complaint.

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