Wish complaint: Unauthorized Cancellation of Product Purchase and Refusal for Refund

Customer support is ridiculous! One of the products I purchased was cancelled without my knowledge. I had to log in to the app to find out it was cancelled. I tried to Contact Support within the transaction but it doesn’t allow me to, so I reached out through email. After more than 10 back and forth of emailing, where they keep asking for my Order (which I provided countless times) and them asking me to Contact Support through the Wish Assistant by going to the Order History (which I informed them that it does not work and provided multiple screenshots of the appwebsite not working), their response always come back the same asking for an order number or for me to reach out to the Wish Assistant through the Order History. Needless to say, I am still not getting a refund to a product I purchased and was cancelled on without knowledge.