Complaint: The bot always said my package is delivered, in fact it is not

on 17 December 2020 about Wish in category Retail Company

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My complaint:

I accidentally clicked on Yes on one of the questions when I first contacted Support. The bot since thought the package was delivered. There is no way to change it. I need real support in terms of finding out what’s the ETA for delivery. Today is Dec 17 2020.

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Justified complaint?

Suggested solution:

Please fix your bot or contact support to allow more options to correct the status of the package, input by the customers. Please also provide the latest status.

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