Filed 12 Jul 2020 by [email protected]
Wow where should begin.. lets start with Feb 9th i ordered a tapestry for my 7yr old bday it didn’t arrive until after her bday to be exact it took over 6months to arrive and wish just keep changing to delivery est. Date so i couldn’t get any refund saying my item was otw they changed the date 3 different times on me.
Next i ordered a Nintendo with 620 preinstalled games it said it was in transition to my location July 1st and on the 7th it still hadnt come so wish offered me only a shipping refund at that date i excepted bc they said if it still didn’t arrive to contact them again. Now its the 11th still no sign of my game console keep in mind its 14 dollar purchase not 5 bucks. What does the support team do… nothing …it won’t allow me to type my issue it simply says my issue has been resolved in my refund had been issued…not True resolved for who NOT ME…it was a partial refund…NOT a Full refund.. it wasn’t even partial by 50% it was shipping they’re not wanting to give me back the 13 plus dollars so they make it to where I can only click their s responses. NOT allowing me to tell them what the real issue is claiming that it’s a resolved issue closed case FOR THEM MAYBE SO. HORRIBLE CUSTOMER SERVICE LATE PRODUCTS MISSING PRODUCTS… AND POOR QUALITY PRODUCTS THAT ARRIVE OR WRONG COLOR ITEMS FALSE ADVERTISING MISLEADING ITEMS LIKE A GOLD CHAIN THAT WAS STAMPED 18KT AND TURNED MY NECK GREEN THEY DID ISSUE A REFUND ON THAT ONE BUT REALLY HOW COULD YOU NOT… EVERYTHING I STATED HAS BEEN A PERSONAL ISSUE EXPERIENCE BY YOURS TRULY AND I HAVE TWO OTHER ITEMS JUST DELIVERED A RING THATS QUALITY IS POOR MISSING PAINT AND AN ITEM SHIPPED TO TWO DIFFERENT RED COLORS BUT SUPPORT HAS TO REVIEW MY CASE 2 TO 3 DAYS MAYBE ILL GET SOME ACTUAL CUSTOMER SERVICE HATE I HAD TO TAKE IT THIS FAR. OH YEA AND ON THAT 6MONTH TAPESTRY I COMPLAINED 7 TO 10 TIMES TO SUPPORT NEVER HEARD ANYTHING BACK.
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