Wish complaint: Stolen debit card

I first contacted Wish on 722, excerpts of that email are below.
I am writing this complaint on behalf of my elderly neighbor. Someone has used his debit card, placed orders at Wish. He wants to know if you can track who placed these orders. My neighbor is on a fixed income, because of this issue it will put him in a financial bind. All of these orders were on his bank statement for 722.

Here is their response:
Thank you for reaching out

I’m sorry to hear that there’s unauthorized charge on your account. To help you with this, it may also be helpful to provide the following information:

· Order ID (it starts with a 5 and you can find this on your order ation email)
· Another email address you may have used on Wish

Once we have more information, we’ll be able to get this resolved for you. We’ll look out for your reply, but please let us know if you have any other questions!

Jocelle Mae
Wish Customer Support